IT Manager III - IT Common Services

westernalliancebank; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank seeks an IT Manager III to oversee the Enterprise Application Services group, acting as SME for multiple domains and guiding the Common Services teams. You'll manage a portfolio of critical applications and drive secure, on-time project delivery while collaborating with business partners to resolve issues.

The role emphasizes governance, architecture alignment, and ongoing process improvement in a banking environment. Travel may be required.

Qualifications

• 7+ years of IT leadership/management experience.
• Bachelor's degree required in a related field.
• Experience with regulatory and security requirements in financial services.

Responsibilities

• Act as SME across multiple IT domains and data structures.
• Lead Common Services teams and deliver complex projects on time and budget.
• Oversee key applications including scheduling, file exchange, messaging, and logging platforms.
• Collaborate with business partners to resolve customer issues quickly.
• Coordinate production deployments, releases, and cutovers with minimal business disruption.

Skills

Leadership

Stakeholder management

Project management

Communication skills

SME capability

Education

Bachelor's degree in related field

Tools

BMC Control-M

Cleo Harmony

Twilio SendGrid

ELK Stack

Event Management

Job description

Job Title: IT Manager III - IT Common Services

Location: Block 23

What you'll do:

As an IT Manager III, within the Enterprise Application Services (EAS) department you'll serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you'll manage the Common Services teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. In particular, this role is responsible for oversight of ~10 key applications including BMC Control M job scheduler, File Exchange/Account Extract, Cleo Harmony SFTP, Babel Messaging-Email Services, Twilio-Sendgrid platform, ELK Application Logging and Reporting Platform, and Event Management. This is a key role which helps the bank deliver about 50% of total production customer reconciliation, statements, and reporting in a high-pressure environment. Additionally, this role will collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open issues. In this role you will foster a collaborative environment with focus on continuous improvement and delivery of working software. As the IT Manager III you'll also participate in strategic and tactical planning for the delivery of Cyber products and services as well as evaluate technology and set standards. Working in this role, you'll recommend improvements to established business processes while continuing to deliver high value in execution. You'll create and deliver on comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals. Drive execution of project deliverables by establishing clear milestones, communicating timelines, managing dependencies, and aligning cross-functional teams to successfully achieve Common Services roadmap goals.

Provide technical leadership and guidance to engineering teams, enabling effective decision-making, removing delivery impediments, and ensuring adherence to engineering standards, security requirements, and enterprise architecture principles.

Foster strong collaboration between business and technology teams, balancing strategic objectives, operational stability, risk management, and customer needs to deliver measurable business value.

Serve as the technology owner for foundational banking services supporting mission-critical money movement processes, ensuring platform reliability, scalability, security, and operational readiness.

Lead and coordinate complex production deployments, release activities, and cutover implementations, delivering seamless go-live executions with minimal risk and no disruption to business operations or customer services.

Ensure operational excellence through proactive planning, governance, resiliency testing, disaster recovery readiness, and continuous process improvement initiatives across critical banking platforms.

Promote a culture of continuous improvement, innovation, accountability, and engineering excellence by mentoring team members and driving adoption of modern engineering practices and automation.

What you'll need:

7+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field.

Bachelor's degree in related field required.

Previous leadership experience required.

Intermediate knowledge of general Financial Services or Banking is preferred.

Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services.

Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.

Advanced speaking and writing communication skills.

May require up to 25% travel.

Benefits you'll love:

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Ba