IT Manager III - IT Common Services

Relha LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 110,000 - 190,000; Full time

Benefits offered by this job

Competitive salaries

401k matching

Medical and dental insurance

Tuition assistance

Employee volunteer program

Wellness program

Ownership stake

Job summary

Western Alliance Bank is seeking an IT Manager III in the Enterprise Application Services team. You will lead the Common Services groups, oversee key applications such as BMC Control-M, Cleo Harmony, Babel Messaging, and ELK, and deliver complex projects that support production reconciliation, statements, and reporting.

You will provide technical leadership, partner with business teams, drive improvements, ensure security and governance, and mentor engineers while progressing the bank’s cyber

Qualifications

• 7+ years of IT experience in app support, development, networking or similar.
• Bachelor's degree in a related field required.
• Previous leadership experience required.
• Knowledge of Financial Services industry and relevant compliance expected.
• Experience managing technology teams within a functional area with high-quality delivery.
• Ability to analyze data, summarize findings, and communicate KPIs and timelines.
• Excellent speaking and writing communication skills.
• May travel up to 25%.

Responsibilities

• Drive execution of project deliverables with clear milestones and cross-functional alignment.
• Provide technical leadership to engineering teams and ensure security and architecture standards.
• Collaborate with business partners to address customer needs and resolve issues.
• Oversee complex production deployments, releases, and cutovers with minimal risk.
• Promote continuous improvement and automation across critical banking platforms.
• Mentor team members and foster engineering excellence.

Skills

Leadership

Project management

Cross-functional

Strategic planning

Mentoring

Communication

Security

Enterprise architecture

Education

Bachelor's degree

Tools

BMC Control-M

Cleo Harmony

Babel Messaging

Twilio SendGrid

ELK Stack

File Exchange/Account Extract

Job description

As an IT Manager III, within the Enterprise Application Services (EAS) department you'll serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you'll manage the Common Services teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. In particular, this role is responsible for oversight of ~10 key applications including BMC Control M job scheduler, File Exchange/Account Extract, Cleo Harmony SFTP, Babel Messaging-Email Services, Twilio-Sendgrid platform, ELK Application Logging and Reporting Platform, and Event Management. This is a key role which helps the bank deliver about 50% of total production customer reconciliation, statements, and reporting in a high-pressure environment. Additionally, this role will collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open issues. In this role you will foster a collaborative environment with focus on continuous improvement and delivery of working software. As the IT Manager III you'll also participate in strategic and tactical planning for the delivery of Cyber products and services as well as evaluate technology and set standards. Working in this role, you'll recommend improvements to established business processes while continuing to deliver high value in execution. You'll create and deliver on comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals.

Drive execution of project deliverables by establishing clear milestones, communicating timelines, managing dependencies, and aligning cross-functional teams to successfully achieve Common Services roadmap goals.

Provide technical leadership and guidance to engineering teams, enabling effective decision-making, removing delivery impediments, and ensuring adherence to engineering standards, security requirements, and enterprise architecture principles.

Foster strong collaboration between business and technology teams, balancing strategic objectives, operational stability, risk management, and customer needs to deliver measurable business value.

Serve as the technology owner for foundational banking services supporting mission-critical money movement processes, ensuring platform reliability, scalability, security, and operational readiness.

Lead and coordinate complex production deployments, release activities, and cutover implementations, delivering seamless go-live executions with minimal risk and no disruption to business operations or customer services.

Ensure operational excellence through proactive planning, governance, resiliency testing, disaster recovery readiness, and continuous process improvement initiatives across critical banking platforms.

Promote a culture of continuous improvement, innovation, accountability, and engineering excellence by mentoring team members and driving adoption of modern engineering practices and automation.

What you'll need:

7+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field.

Bachelor's degree in related field required.

Previous leadership experience required.

Intermediate knowledge of general Financial Services or Banking is preferred.

Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services.

Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.

Advanced speaking and writing communication skills.

May require up to 25% travel.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [emailprotected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.