IT Manager I: Service Desk & IT Operations Lead

State of Ohio; Columbus (OH); On-site; USD 135,005,000 - 162,557,000; Full time

Job summary

The Ohio Department of Taxation is seeking an Information Technology Manager 1 in the Information Services Division, Columbus, OH. This role leads IT support, service desk processes, and procurement planning to ensure reliable systems for agency operations.

Primary duties include supervising staff, coaching and evaluations, handling escalations, and coordinating onboarding for new hires. A strong background in IT and project management is essential for success in this role.

Qualifications

• 8 1/2 years exp. commensurate with duties & knowledge as outlined in position description.
• Undergraduate core coursework in computer science or an equivalent major with courses in advanced programming, data bases, systems analysis, and basic data processing concepts.

Responsibilities

• Supervise IT support staff for service desk operations, inventory control, end-user support, and device distribution.
• Manage daily workflow, monitor workloads, coach staff, complete evaluations, and assist in hiring/onboarding.

Skills

Leading Others

Problem Solving

Adaptability

Information Technology

Education

Undergraduate CS coursework

Job description

The Ohio Department of Taxation is seeking an Information Technology Manager 1 in the Information Services Division, Columbus, OH. This role leads IT support, service desk processes, and procurement planning to ensure reliable systems for agency operations.

Primary duties include supervising staff, coaching and evaluations, handling escalations, and coordinating onboarding for new hires. A strong background in IT and project management is essential for success in this role.