IT Manager - Hybrid Banking Tech & Security

Cu Today, Llc; Sacramento (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Heritage Community Credit Union in Sacramento seeks an IT Manager to lead daily technology operations, oversee a small IT team, and coordinate vendor relationships. The role emphasizes system administration, cybersecurity, and ensuring reliable core banking support.

You will manage Windows servers, Active Directory, Entra ID, Microsoft 365, and related infrastructure while maintaining documentation and service quality across the organization.

Qualifications

• Five+ years hands-on IT support, system administration, or infrastructure experience preferred.
• Experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy, Entra ID, and Windows endpoints.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, firewalls, switching, and troubleshooting.
• Experience with virtualization platforms (VMware) and with backup, recovery, monitoring, and endpoint-management tools.
• Ability to troubleshoot hardware, OS, apps, authentication, permissions, certificates, network connectivity, and system integrations.
• Experience supporting business-critical applications and working with software vendors to diagnose issues.
• Fundamental cybersecurity knowledge: least privilege, MFA, patching, endpoint protection, logging, incident response.
• Experience in financial/regulatory environments is strongly preferred; familiarity with core/digital banking systems is a plus.
• Bachelor’s degree or equivalent practical experience; relevant certifications help but are not required.

Responsibilities

• Provide hands-on technical support for employee hardware, software, access, connectivity, printing, Microsoft 365, and line-of-business apps.
• Serve as the primary escalation point for complex help desk and infrastructure issues; troubleshoot root causes and drive resolution.
• Administer and maintain Windows servers, Active Directory, Entra ID, Microsoft 365, Group Policy, file services, virtualization, and related infrastructure.
• Monitor and support networks, firewalls, switches, wireless systems, VPNs, and internet services in coordination with vendors.
• Manage endpoint configuration, patching, software deployment, antivirus protection, device inventory, and workstation replacement.
• Support core banking and other financial-services apps and integrations (Salesforce, databases, third-party interfaces).
• Perform routine system administration: provisioning, permissions, certificate renewals, backups, maintenance, log reviews, and capacity checks.
• Coordinate backups, disaster recovery planning/ testing, and ensure system availability; assist with DR drills and issue follow-up.
• Apply cybersecurity controls and investigate suspicious activity; address vulnerabilities and support compliance (GLBA, PCI DSS).
• Plan and execute upgrades, migrations, and hardware refreshes; assist CIO with larger projects.
• Maintain accurate documentation, diagrams, inventories, procedures, and change records.
• Supervise a small IT team, assign tasks, remove roadblocks, coach staff, and maintain responsive service.
• Coordinate with MSPs, vendors, and third parties; verify issues are resolved, not just reported.
• Act as IT lead for projects; coordinate tasks, troubleshoot, and ensure successful implementations.
• Communicate outages, maintenance, risks, and status clearly to staff and leadership.

Skills

IT leadership

Cloud & virtualization

Networking

Security basics

Team supervision

Education

Bachelor’s degree in IT or CS

Tools

Windows Server

Active Directory

Microsoft Entra ID

VMware

Job description

Heritage Community Credit Union in Sacramento seeks an IT Manager to lead daily technology operations, oversee a small IT team, and coordinate vendor relationships. The role emphasizes system administration, cybersecurity, and ensuring reliable core banking support.

You will manage Windows servers, Active Directory, Entra ID, Microsoft 365, and related infrastructure while maintaining documentation and service quality across the organization.