Information Technology (IT) Manager - Heritage Community Credit Union (Sacramento, CA)

Cu Today, Llc; Sacramento (CA); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Heritage Community Credit Union in Sacramento seeks an IT Manager to lead daily technology operations, oversee a small IT team, and coordinate vendor relationships. The role emphasizes system administration, cybersecurity, and ensuring reliable core banking support.

You will manage Windows servers, Active Directory, Entra ID, Microsoft 365, and related infrastructure while maintaining documentation and service quality across the organization.

Qualifikationen

• Five+ years hands-on IT support, system administration, or infrastructure experience preferred.
• Experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy, Entra ID, and Windows endpoints.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, firewalls, switching, and troubleshooting.
• Experience with virtualization platforms (VMware) and with backup, recovery, monitoring, and endpoint-management tools.
• Ability to troubleshoot hardware, OS, apps, authentication, permissions, certificates, network connectivity, and system integrations.
• Experience supporting business-critical applications and working with software vendors to diagnose issues.
• Fundamental cybersecurity knowledge: least privilege, MFA, patching, endpoint protection, logging, incident response.
• Experience in financial/regulatory environments is strongly preferred; familiarity with core/digital banking systems is a plus.
• Bachelor’s degree or equivalent practical experience; relevant certifications help but are not required.

Aufgaben

• Provide hands-on technical support for employee hardware, software, access, connectivity, printing, Microsoft 365, and line-of-business apps.
• Serve as the primary escalation point for complex help desk and infrastructure issues; troubleshoot root causes and drive resolution.
• Administer and maintain Windows servers, Active Directory, Entra ID, Microsoft 365, Group Policy, file services, virtualization, and related infrastructure.
• Monitor and support networks, firewalls, switches, wireless systems, VPNs, and internet services in coordination with vendors.
• Manage endpoint configuration, patching, software deployment, antivirus protection, device inventory, and workstation replacement.
• Support core banking and other financial-services apps and integrations (Salesforce, databases, third-party interfaces).
• Perform routine system administration: provisioning, permissions, certificate renewals, backups, maintenance, log reviews, and capacity checks.
• Coordinate backups, disaster recovery planning/ testing, and ensure system availability; assist with DR drills and issue follow-up.
• Apply cybersecurity controls and investigate suspicious activity; address vulnerabilities and support compliance (GLBA, PCI DSS).
• Plan and execute upgrades, migrations, and hardware refreshes; assist CIO with larger projects.
• Maintain accurate documentation, diagrams, inventories, procedures, and change records.
• Supervise a small IT team, assign tasks, remove roadblocks, coach staff, and maintain responsive service.
• Coordinate with MSPs, vendors, and third parties; verify issues are resolved, not just reported.
• Act as IT lead for projects; coordinate tasks, troubleshoot, and ensure successful implementations.
• Communicate outages, maintenance, risks, and status clearly to staff and leadership.

Kenntnisse

IT leadership

Cloud & virtualization

Networking

Security basics

Team supervision

Ausbildung

Bachelor’s degree in IT or CS

Tools

Windows Server

Active Directory

Microsoft Entra ID

VMware

Jobbeschreibung

Information Technology (IT) Manager - Heritage Community Credit Union (Sacramento, CA)

Published: October 30, 2026

Type: Full Time

Qualifications:

• Five or more years of progressively responsible, hands-on IT support, system administration, or infrastructure experience preferred.


• Practical experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy, Microsoft Entra ID, and Windows endpoints.


• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, firewalls, switching, and network troubleshooting.


• Experience with virtualization platforms such as VMware and with backup, recovery, monitoring, and endpoint-management tools.


• Ability to troubleshoot hardware, operating systems, applications, authentication, permissions, certificates, network connectivity, and system integrations.


• Experience supporting business-critical applications and working with software vendors to diagnose and resolve issues.


• Working knowledge of cybersecurity fundamentals, including least privilege, multifactor authentication, patching, endpoint protection, vulnerability remediation, logging, and incident response.


• Experience in a financial institution, credit union, bank, or other regulated environment is strongly preferred. Familiarity with core banking and digital banking systems is a plus.


• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred; equivalent practical experience and relevant certifications will be considered.


• Relevant certifications such as Microsoft, CompTIA Network+, CompTIA Security+, VMware, or Cisco are helpful but not required.

Responsibilities:

• Provide hands-on technical support for employee hardware, software, access, connectivity, printing, Microsoft 365, and line-of-business applications.


• Serve as the primary escalation point for complex help desk and infrastructure issues; troubleshoot root causes and follow issues through resolution.


• Administer and maintain Windows servers, Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, file services, virtualization, and related infrastructure.


• Monitor and support networks, firewalls, switches, wireless systems, VPN connectivity, internet services, and telecommunications in coordination with vendors as needed.


• Manage endpoint configuration, patching, software deployment, antivirus/endpoint protection, device inventory, and workstation replacement activities.


• Support HCCU systems and integrations, including core banking, online/mobile banking, Salesforce, databases, third-party interfaces, and other financial-services applications.


• Perform routine system administration, including account provisioning, permissions, certificate renewals, backups, scheduled maintenance, log review, and capacity checks.


• Coordinate and validate backups, recovery procedures, disaster recovery technology, and system availability; participate in recovery testing and issue follow-up.


• Apply practical cybersecurity controls, investigate suspicious activity, remediate vulnerabilities, and support compliance obligations such as GLBA and PCI DSS.


• Plan and execute smaller upgrades, migrations, equipment replacements, and technical improvements while assisting the CIO with larger projects.


• Maintain accurate technical documentation, diagrams, inventories, procedures, support records, and change information.


• Supervise a small IT team by assigning daily work, reviewing open issues, removing roadblocks, coaching employees, and reinforcing responsive customer service.


• Coordinate support cases and technical work with managed service providers, software vendors, and other third parties; verify that issues are resolved rather than only reported.


• Act as the IT lead for projects, coordinating technical tasks, troubleshooting issues, working with vendors, and helping ensure successful implementation.


• Communicate outages, maintenance, risks, and issue status clearly to employees and leadership.

About the Employer:

At Heritage Community Credit Union (HCCU), we’re more than a financial institution. Our mission is to help our members achieve their financial dreams, and we do that by fostering collaboration, delivering meaningful results, and staying deeply connected to our community. We’re proud to be known as "The HCCU Crew," where each team member is valued, supported, and empowered to grow. Join us and be part of a forward-thinking organization that’s transforming financial futures, one member at a time.

Reporting to the Chief Information Officer, the IT Manager is responsible for the reliable day-to-day operation of HCCU’s technology environment. This position combines strong technical problem-solving with practical supervision of a small IT team. The successful candidate will be comfortable working directly in systems, responding to escalated support needs, completing technical maintenance, coordinating vendors, and keeping daily IT work organized and moving forward. This role may provide input on technology planning, but its primary focus is operational execution, technical support, system administration, security, documentation, and service to employees. The position follows a hybrid work arrangement with required on-site and required remote work and is based in the Sacramento area.