IT Manager: Banking Tech & Service Delivery

First National Bank; Maine; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) with match

Insurance benefits

Bonus plan

Tuition support

Paid volunteer hours

Job summary

First National Bank in Maine is seeking an experienced IT Manager to lead the Bank’s technology team and oversee the reliable delivery, support, and evolution of technology services across the organization.

Reporting to the CIO, this role combines technical leadership with people management, service delivery, and operational ownership. It offers competitive pay, benefits including a 401(k) match, tuition support, and a bonus plan.

Qualifications

• Strong technical background in enterprise IT infrastructure and related areas.
• Experience leading or mentoring technical professionals.
• Strong troubleshooting, critical-thinking, and decision-making skills.
• Service mindset with focus on value, ownership, and user experience.
• Experience managing technology vendors, incidents, upgrades, and operational processes.
• Strong communication skills with both technical and non-technical audiences.
• Familiarity with IT service management practices (ITSM) and service-oriented approaches.
• ITIL 4 knowledge, experience, or certification preferred but not required.

Responsibilities

• Lead, coach, and develop the Bank’s IT team with clear responsibilities and growth.
• Oversee reliable and effective delivery of technology services and environment.
• Provide technical leadership and serve as escalation point for complex issues and major incidents.
• Foster a service-oriented approach centered on ownership, responsiveness, and user experience.
• Establish meaningful service measures to support visibility and decision-making.
• Identify recurring issues and drive root-cause solutions.
• Oversee upgrades, patching, disaster recovery, asset management, change management, and vendor coordination.
• Partner with Information Security and business leaders to support goals.
• Help shape and execute the Bank’s technology roadmap and modernization.

Skills

IT infrastructure

Leadership

Troubleshooting

Service mindset

Vendor management

Communication

ITSM

ITIL knowledge

Tools

Microsoft technologies

Networking

Security awareness

Job description

First National Bank in Maine is seeking an experienced IT Manager to lead the Bank’s technology team and oversee the reliable delivery, support, and evolution of technology services across the organization.

Reporting to the CIO, this role combines technical leadership with people management, service delivery, and operational ownership. It offers competitive pay, benefits including a 401(k) match, tuition support, and a bonus plan.