IT Manager - Ops, Infrastructure, Network Engineering

CyberCoders; Sauk City (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

CyberCoders is seeking an experienced IT Manager to lead and maintain our IT infrastructure, network operations, and voice systems in Sauk City, Wisconsin. You will oversee day-to-day technical operations, manage cross-functional IT projects, and mentor the IT team.

Responsibilities include designing and maintaining enterprise networks, managing VoIP and telephony, enforcing security policies, and coordinating with vendors.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent).
• 5+ years of progressive IT experience with at least 2 years in a management or team-lead role.
• Proven expertise in IT infrastructure management including servers, virtualization, storage, and cloud platforms (AWS, Azure or similar).
• Strong network engineering skills with routing, switching, firewalls, VLANs, and VPNs; monitoring tools familiarity.
• Experience administering voice/telephony systems (VoIP, SIP, PBX) and QoS concepts.

Responsibilities

• Lead IT infrastructure including servers, storage, virtualization, cloud services, and end-user computing for high availability.
• Design, implement, and maintain enterprise network architecture and services; troubleshoot complex network issues.
• Oversee voice systems and telephony operations, including VoIP platforms, call routing, and PBX administration.
• Develop and enforce IT policies, standards, and best practices for security and change management.
• Manage vendors, service providers, and contracts; evaluate new technologies and negotiate agreements.
• Plan and execute IT projects ensuring on-time, on-budget delivery.
• Implement backup, disaster recovery, and business continuity plans.
• Monitor performance and capacity; perform maintenance, patching, upgrades.
• Recruit, mentor, and lead the IT team; set objectives and conduct reviews.
• Provide technical leadership and escalate critical incidents; report KPIs to leadership.

Skills

IT Infrastructure

Network Engineering

VoIP/Telephony

Security Best Practices

Project Management

Communication Skills

Leadership

On-Call Rotation

Education

Bachelor's degree in CS/IT or related field

Tools

AWS

Azure

Job description

IT Manager

Position Overview
We are seeking an experienced IT Manager to lead and maintain our IT infrastructure, network operations, and voice systems. The IT Manager will ensure reliable, secure, and scalable technology services that support business objectives, oversee day-to-day technical operations, manage cross-functional IT projects, and mentor the IT team.

Key Responsibilities

• Lead and manage IT infrastructure including servers, storage, virtualization, cloud services, and end-user computing to ensure high availability and performance.
• Design, implement, and maintain enterprise network architecture and services (routing, switching, firewalls, VPNs) and troubleshoot complex network issues.
• Oversee voice systems and telephony operations, including VoIP platforms, call routing, SIP trunks, PBX administration, and quality of service monitoring.
• Develop and enforce IT policies, standards, and best practices for security, change management, configuration management, and incident response.
• Manage vendors, service providers, and third-party contracts; evaluate new technologies and negotiate purchases and support agreements.
• Plan and execute IT projects such as infrastructure upgrades, network redesigns, migrations, and cloud integrations, ensuring on-time and on-budget delivery.
• Implement and maintain backup, disaster recovery, and business continuity plans to minimize downtime and data loss.
• Monitor system performance and capacity; perform proactive maintenance, patching, and upgrades.
• Recruit, mentor, and lead the IT team; define roles, set objectives, conduct performance reviews, and promote professional development.
• Provide technical leadership and support to cross-functional teams and stakeholders; act as escalation point for critical incidents.
• Prepare and manage the IT budget, forecast needs, and report on key performance indicators and project status to leadership.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of progressive IT experience with at least 2 years in a management or team-lead role.
• Proven expertise in IT infrastructure management including servers, virtualization, storage, and cloud platforms (AWS, Azure or similar).
• Strong network engineering skills with hands-on experience in routing, switching, firewalls, VLANs, and VPNs; familiarity with network monitoring tools.
• Experience administering voice/telephony systems (VoIP, SIP, PBX) and implementing voice administration concepts and QoS.
• Relevant certifications such as CCNA/CCNP, CompTIA Network+/Security+, ITIL Foundation, Microsoft, or vendor-specific cloud/voice certifications are a plus.
• Solid understanding of security best practices, including firewalls, endpoint protection, authentication, and compliance frameworks.
• Demonstrated project management skills, ability to prioritize competing demands, and deliver projects on schedule.
• Excellent communication, collaboration, and stakeholder management skills; ability to translate technical concepts for non-technical audiences.
• Ability to work under pressure, manage incidents and outages, and participate in an on-call rotation as required.