Network Operations Manager

The Timberline Group; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

The Timberline Group is seeking a Manager of Network Operations to lead a team focused on transforming IT network, infrastructure, and operations to deliver a world-class digital experience for all users. The role emphasizes balancing day-to-day operations with strategic initiatives, process improvements, and automation to achieve a lights-off environment.

You will drive operational excellence, oversee network design and builds, and align roadmaps with business capabilities and digital

Qualifications

• 10+ years’ experience in enterprise network support and design.
• 6+ years’ experience in enterprise telephony support and design.
• Cisco networking hardware, IOS and NX-OS knowledge.
• Strong ability to design, document, and implement network solutions.

Responsibilities

• Actively support and foster a culture of inclusion.
• Drive an operational excellence program across teams.
• Implement monitoring and automation to reduce manual intervention.
• Provide technical leadership for network, infrastructure, and operations services.
• Establish RACI's and collaborate with partners and staff.
• Lead infrastructure and network design and builds in new facilities.
• Plan, organize, schedule, and supervise daily technical support activities.

Skills

Network design

LAN/WAN management

VOIP & voice tech

Project management

Leadership

Vendor coordination

Troubleshooting

Cybersecurity basics

Education

CCNA

CCNP

Bachelor's degree preferred

Tools

SolarWinds

ServiceNow

Meraki

Check Point firewall

Netscaler

SD-WAN

Cisco IOS/NX-OS

Job description

Network Operations is responsible for providing robust IT services and support to all Divisions. As the Manager of Network Operations, you will lead the team responsible for innovating and maintaining a world class digital experience for all users. We are looking for an IT professional to transform our network, infrastructure, and operations support processes while ensuring we have ongoing stability. The right candidate will be able to balance day-to-day operations simultaneously while transforming how we provide services to the user community and raising the bar in all areas.

• Actively support and foster a culture of inclusion
• Driving a program to improve our Operational Excellence - transforming processes, procedures, and engagement models across internal and external teams
• Implementing monitoring and automation across our landscape to create a "lights-off" environment reducing the amount of human interaction required to run and operate
• Interact with management and staff to provide technical assistance for continuous improvement of IT network, infrastructure, and operations services
• Establish RACI's and collaborate with operational partners and staff in a productive and positive manner
• Lead infrastructure and network design and builds in new facilities
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
• Establish metrics that measure, monitor, and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement
• Managing incident and escalations and defining processes focused on improving our customers' experiences
• Create and maintain strategic roadmaps aligned to business capabilities and digital transformation
• Develop and maintain a strategic workforce plan that enables growth and career opportunities for your team
• Be able to recruit and hire the best, while maintaining team performance
• Oversee our managed service providers and redefine the operating model to determine what services should be outsourced versus in-house

What You'll Need

• College degree preferred
• Preferred Certifications:
  • Cisco Certified Network Administrator (CCNA)
  • Cisco Certified Network Professional (CCNP)
• 10+ years’ experience - Enterprise level network support and design
• 6+ years’ experience - Enterprise level telephony support and design
• Expert knowledge of:
  • Wide Area Network (WAN) and Local Area Network (LAN) management and configuration principles
  • Cisco Networking hardware, IOS and NX-OS
  • Networks, security guidelines and industry “best practices”
  • LAN/WAN hardware devices, specifically Cisco routers and switches
• Extensive experience:
  • Designing and documenting networks from the ground up
  • Configuring and supporting firewalls, including rule creation and modification, Checkpoint preferred
  • Configuring and supporting load balancers, Citrix Netscaler preferred
  • Configuring and deploying SD-WAN solutions, Silver Peak preferred
  • With QOS on Cisco routers, and voice technologies
• Experience with:
  • Cisco IPT Phone Systems & Cisco Unified Call Center Express platform
  • Meraki MX technologies a plus
  • Monitoring tools such as SolarWinds
  • Ticketing software, ServiceNow preferred
  • Working with equipment vendors toward resolution of issues
• Thorough understanding and expertise in configuring, troubleshooting, debugging and administration of Cisco technologies including but not limited to: Routers, Switches, and Voice technologies.
• In depth understanding of the following protocols: VOIP, ISDN, Q921, Q931, H.323, H.264, BGP, MGCP, SIP, RTP, EIGRP, OSPF
• Highly skilled in:
  • Solving complex technical problems involving integrated operating systems and hardware platforms
  • Analyzing data and implementing solutions
  • Assessing and prioritizing multiple tasks, projects, and demands
• Skills in establishing and maintaining cooperative working relationships with other employees, telecom companies, vendors, and other organizations
• Deep understanding of TCP/IP
• Deep understanding of Data Center design and maintenance
• Deep understanding of facility wiring design and implementation
• Understanding of Disaster Recovery concepts and applications and ability to identify opportunities for improvement and implement changes
• Proven ability to apply technology and process solutions to business problems
• Proven ability to manage large and complex projects and issues
• Experience in a large inter-networking or distributed computing environment
• Excellent communications and interpersonal skills
• Proven ability to work independently to complete projects/goals
• Results-orientation: positive goal-oriented attitude in the workplace
• Ability to successfully pass pre-employment (post offer) Company or Facility background check, motor vehicle record report and drug screening