IT Manager

USA Clinics Group; Northbrook (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k & Match

Paid time off

Job summary

USA Clinics Group is seeking an IT Manager to oversee day-to-day IT operations in Northbrook, Illinois. The role involves driving AI-enabled efficiency, managing the help desk, and ensuring high-quality IT services.

The ideal candidate will have 4-7 years of experience in IT support or systems administration, coupled with knowledge of ITSM platforms. This full-time position supports health, dental, and vision benefits, along with a 401k & match.

Qualifications

• 4–7 years of IT support or systems administration experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems, and troubleshooting.
• Experience with ITSM platforms preferred.

Responsibilities

• Manage IT help desk and support ticketing system.
• Oversee hardware and software maintenance.
• Support network and infrastructure performance.
• Troubleshoot technical issues across departments.
• Maintain IT documentation and system logs.

Skills

IT support experience

Systems administration

Networking knowledge

Experience with ITSM platforms

AI tools utilization

Education

Associate or Bachelor’s degree

Tools

ServiceNow

Jira

Job description

Position Summary:

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.

Position Details:

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday on-site.
• Compensation: $75,000 - $95,000

Key Responsibilities

• Manage IT help desk and support ticketing system
• Oversee hardware, software, and system maintenance
• Support network and infrastructure performance
• Troubleshoot technical issues across departments
• Maintain IT documentation and system logs
• Support vendor coordination and system updates
• Track IT performance metrics and service levels
• Additional duties as assigned

AI & Automation Requirement

• Must implement AI-powered help desk and ticket routing systems
• Responsible for automating repetitive IT support tasks
• Expected to use AI tools for diagnostics, documentation, and system monitoring
• Must continuously identify opportunities to reduce manual IT workload through automation

Requirements

Minimum Requirements:

• 4–7 years of IT support or systems administration experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems, and troubleshooting
• Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
• Associate or Bachelor’s degree preferred

AI Requirement:

• Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
• Ability to automate repetitive IT support processes

Benefits

• Health
• Dental
• Vision
• 401k & Match
• Paid time off