AI-Driven IT Manager: Automation & Support Leader

USA Clinics Group; Northbrook (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k & Match

Paid time off

Job summary

USA Clinics Group is seeking an IT Manager to oversee day-to-day IT operations in Northbrook, Illinois. The role involves driving AI-enabled efficiency, managing the help desk, and ensuring high-quality IT services.

The ideal candidate will have 4-7 years of experience in IT support or systems administration, coupled with knowledge of ITSM platforms. This full-time position supports health, dental, and vision benefits, along with a 401k & match.

Qualifications

• 4–7 years of IT support or systems administration experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems, and troubleshooting.
• Experience with ITSM platforms preferred.

Responsibilities

• Manage IT help desk and support ticketing system.
• Oversee hardware and software maintenance.
• Support network and infrastructure performance.
• Troubleshoot technical issues across departments.
• Maintain IT documentation and system logs.

Skills

IT support experience

Systems administration

Networking knowledge

Experience with ITSM platforms

AI tools utilization

Education

Associate or Bachelor’s degree

Tools

ServiceNow

Jira

Job description

USA Clinics Group is seeking an IT Manager to oversee day-to-day IT operations in Northbrook, Illinois. The role involves driving AI-enabled efficiency, managing the help desk, and ensuring high-quality IT services.

The ideal candidate will have 4-7 years of experience in IT support or systems administration, coupled with knowledge of ITSM platforms. This full-time position supports health, dental, and vision benefits, along with a 401k & match.