IT Manager

United States Digital Space LLC; Los Angeles (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

401K

Unlimited PTO

Job summary

United States Digital Space LLC in Los Angeles seeks an IT Manager to own IT operations, systems administration, and security. This role combines hands-on technical ownership with day-to-day troubleshooting and infrastructure planning.

The ideal candidate brings 5+ years in IT, plus strong vendor management, networking, and cloud experience. This on-site position is based in our LA office, mid-city, with a competitive compensation package.

Qualifications

• Bachelor's degree in CS/IT or related field preferred.
• 5+ years in IT support, systems admin, or network engineering with hands-on ownership.
• Experience managing IT budgets, software costs, and vendor contracts.
• Expertise in Windows and macOS, Google Workspace, Active Directory, Group Policy, and Office 365.

Responsibilities

• Own IT operations, providing hands-on support for devices and scalable processes.
• Diagnose and resolve IT problems across workstations, servers, and cloud apps.
• Serve as primary admin for internal systems and tools (Windows/macOS, Google Workspace, cloud services).
• Manage and improve network infrastructure, including firewalls, VPNs, switches, and routers.
• Oversee software deployment, patch management, and remote desktop services.
• Manage vendor relationships, including contract negotiations and procurement.
• Own budgeting, tracking, and forecasting of software and IT spend; negotiate renewals.
• Evaluate tech stack and optimize vendor spend over time.
• Maintain IT security practices: endpoint protection, encryption, access control.
• Lead IT projects from planning to execution (upgrades, cloud migrations, cybersecurity).
• Develop and enforce IT policies, SOPs across the company.

Skills

IT operations

System administration

Vendor management

Network administration

Security best practices

Budget management

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Windows & Mac environments

Google Workspace

Active Directory

Office 365 administration

Job description

Company Overview

the company is an inventory distribution platform and operating system for modern retail trade. We partner with the world's best brands to help them understand the true value of their inventory and route it to the right destinations globally. the company gives brands precise control over where and how their inventory is sold. Backed by top venture firms including L Catterton, Cathay Innovation, Union Square Ventures, Equal Ventures, and Eniac. the company has offices in Los Angeles and New York.

About the Role

We are seeking an IT Manager to own our IT operations, systems administration, and help shape how our IT function scales as the company grows. This role combines hands-on technical ownership with day-to-day troubleshooting, infrastructure planning, vendor management, and security best practices. The ideal candidate brings strong experience in systems administration, network administration, IT security, and vendor/budget management, and is comfortable working as a hands-on owner of the company's technology environment. This role will work onsite in our office in Los Angeles (mid-city).

Key Responsibilities

• Own IT operations, providing hands-on support for desktop, laptop, and mobile devices, and building scalable processes for hardware, software, and network-related issues.
• Diagnose and resolve IT problems across workstations, servers, and cloud-based applications, identifying root causes and implementing fixes that reduce recurring issues.
• Serve as the primary administrator for all of the company's internal systems, platforms, and tools, including Windows and macOS environments, Google Workspace, and other cloud services.
• Manage and continuously improve our network infrastructure, including firewalls, VPNs, switches, and routers, to ensure secure, reliable, and scalable connectivity as the company grows.
• Oversee software deployment, patch management, and remote desktop services.
• Manage vendor and third-party provider relationships, including contract negotiations and procurement, to ensure reliable and cost-effective IT services.
• Manage software costs: own the budgeting, tracking, and forecasting of software and IT spend, and negotiate renewals and contracts to control costs.
• Evaluate the company’s current tech stack and make recommendations to reduce overall spend, continuing to manage and optimize vendor spend over time.
• Maintain and strengthen our IT security practices, including endpoint protection, data encryption, and access control.
• Lead IT projects from planning through execution, including system upgrades, cloud migrations, and cybersecurity initiatives.
• Develop, own, and enforce IT policies, documentation, and standard operating procedures (SOPs) company-wide.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 5+ years of experience in IT support, systems administration, or network engineering, including hands-on ownership of day-to-day IT operations.
• Proven experience managing IT budgets, software costs, and vendor contracts.
• Expertise in Windows and Mac environments, Google Workspace, Active Directory, Group Policy, and Office 365 administration.
• Strong knowledge of networking (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls).
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with ITSM tools (e.g., ServiceNow, Jira, or Zendesk).
• Experience negotiating vendor contracts and managing third-party IT service providers.
• Certifications such as CCNA, MCSE, AWS Certified SysOps Administrator, or CompTIA Security+ are a plus.
• Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.
• Strong project management, communication, and organizational skills, with the ability to manage multiple initiatives and priorities simultaneously.
• Ability to operate independently, set priorities, and drive projects to completion with minimal oversight.
• Strong attention to detail and a customer-focused mindset.

This role will be based in our LA office. Our total compensation for this position can range from $85,000 - 100,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

the company is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.