IT Logistics Operations Manager

Astreya Partners, LLC; San Francisco (CA); On-site; USD 82,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Paid time off

Job summary

Astreya Partners, LLC is seeking an IT Logistics Operations Manager to build and oversee global IT logistics operations for a leading technology client. You will own end-to-end logistics across NORAM, EMEA, APAC, and LATAM, including inbound/outbound logistics, IT asset operations, and a global IT peripheral vending program.

This hands-on leadership role requires bringing consistency to multi-region operations, meeting SLAs, and continuously improving the service as it scales.

Qualifications

• 7–10 years in IT logistics, supply chain, or IT asset operations.
• Experience managing multi-site or multi-region operations.
• Proven ability to meet SLAs/KPIs in a managed services or client-facing environment.

Responsibilities

• Oversee inbound/outbound logistics, inventory control, and reverse logistics across regions.
• Build a global operating model with consistent SLAs, KPIs, and controls.
• Manage shipping, customs, and returns; ensure audit readiness.
• Own vending programs for IT peripherals, optimize uptime and stock levels.
• Lead regional leads and logistics technicians; drive performance reviews.

Skills

IT logistics

Supply chain

Team leadership

Stakeholder management

Data reporting

Multi-region ops

Tools

Jira

ServiceNow

Job description

About the Role

Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands‑on leadership role for someone who can bring consistency to multi‑region operations, meet SLAs, and keep improving how the service runs as it scales.

Key Responsibilities

Global Logistics Operations

• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
• Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
• Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
• Maintain chain of custody and audit readiness across all asset movements

IT Peripheral Vending Program

• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
• Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
• Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost‑to‑serve
• Support vending deployments, relocations, and decommissions for new or changing sites

Asset & Inventory Management

• Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
• Oversee cycle‑count programs, variance investigation, reconciliation, and obsolete‑stock management

Program Expansion & Projects

• Plan and execute new‑site launches, office moves, high‑volume onboarding, events, and hardware rollouts
• Scale capacity for surge and growth without fragmenting the service model

People & Performance Leadership

• Lead, coach, and allocate work across regional leads and logistics technicians
• Own SLA/KPI reporting, root‑cause analysis, and performance reviews with client stakeholders
• Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities

Qualifications

• Required 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
• Experience managing multi‑site or multi‑region operations
• Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
• Hands‑on experience with ITAM or inventory systems and asset lifecycle management
• Track record of delivering against SLAs/KPIs in a managed services or client‑facing environment
• Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
• Excellent stakeholder communication and escalation management
• Preferred Experience running IT peripheral vending machines or smart locker programs
• Background in managed services for enterprise technology clients
• Experience with Jira, ServiceNow or similar ITSM/ITAM platforms
• Experience with site launches, hardware refreshes, and large‑scale rollouts
• Lean, Six Sigma, or other process improvement background
• Ability to travel as needed

Salary Range

$82,108.50 - $154,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits‑related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work‑related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program Wellness Days
• 401k Plan Basic and Supplemental
• Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Company Culture

We’re so glad you’re here. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human‑centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards.