Technical Project Manager II

Astreya Partners, LLC; San Jose (CA); On-site; USD 73,000 - 115,000; Full time

Benefits offered by this job

Medical through UHC (PPO, HSA)

Dental through UHC Nationwide

Vision through UHC

401k Plan

Paid Time Off

Tuition Reimbursement

Job summary

Astreya Partners, LLC is seeking a Program Leadership professional to manage vendor relationships, and drive infrastructure programs across hardware, software, and strategic initiatives. You will partner with engineering, operations, and vendor teams to ensure performance against defined metrics and milestones.

The role emphasizes cross-functional leadership, operational excellence, and attention to AI tooling integration, with ownership of complex programs in a fast-paced, global environment.

Qualifications

• Bachelor's degree in CS, Engineering, IS, or related field or equivalent experience.
• Experience in technical program management, infrastructure operations, hardware engineering, data center operations, or enterprise software delivery.
• Track record leading complex, cross-functional technical programs (not just contributing).
• Strong vendor management and stakeholder management skills.
• Ability to build structured project plans with milestones, dependencies, ownership, and success metrics.
• Strong communication across technical and non-technical audiences.
• Understanding of infrastructure architecture and operational workflows; not required to build systems.
• Strong analytical and problem-solving ability.
• Experience running multiple concurrent programs in a fast-paced, globally distributed environment.
• Comfort driving accountability when ownership is unclear or priorities conflict.
• Professional proficiency in English.

Responsibilities

• Set the operating model with vendors: service expectations, ownership, escalation paths, metrics.
• Lead program reviews, root cause analyses, and corrective actions for hardware issues.
• Coordinate with engineering, supply chain, and data center ops for readiness and spare parts planning.
• Define metrics (automation coverage, ticket reduction, deployment quality) and drive release readiness and handoffs.
• Assist in direction for AI-assisted tooling in infrastructure operations.
• Own execution plans for data center decommissioning, migrations, and hardware reuse across regions.

Skills

Vendor management

Stakeholder management

Program management

Communication skills

Analytical/problem solving

Multi-project leadership

English proficiency

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience

Job description

What You'll Do

Program Leadership: Vendor Management

Set the operating model for how we work with server manufacturers, hardware vendors, and maintenance providers: service expectations, ownership models, escalation paths, and performance metrics. Run the cadence of business and operational reviews that hold vendors to those metrics, and lead root cause analysis and corrective action plans when systemic hardware issues show up. When repairs stall, quality slips, or service gaps appear, you're the one driving vendors to resolution, not absorbing the work yourself. Partner with engineering, supply chain, and data center ops so spare parts and repair readiness planning stays ahead of need, and lead the operational readiness plan for new server platforms coming online, including high density GPU systems.

Program Leadership: Infrastructure Software

Own the program plan for the software that keeps the server lifecycle running: provisioning, OS install, firmware, hardware validation, monitoring, repair workflows, decommissioning, data sanitization. Translate operational pain points into scoped projects with milestones and acceptance criteria, then coordinate the software engineers, production systems engineers, and platform teams actually building it. Track progress, risk, and dependencies across the roadmap, run project reviews, and make the calls that unblock delivery when teams disagree on priority. Define the metrics that prove the work mattered (automation coverage, ticket reduction, deployment quality) and drive the documentation, release readiness, and handoff standards the org runs on. You'll also help set the direction for how AI assisted tooling gets adopted into infrastructure operations.

Program Leadership: Strategic Infrastructure

Build and own the execution plan for data center decommissioning, server migration, new site delivery, and hardware reuse programs, coordinating the engineering, operations, and vendor teams who carry out the physical work. Structure the plan for server relocation, asset retirement, and data erasure workstreams across regions, and step in to lead urgent infrastructure initiatives when a program needs stronger leadership to get unstuck.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience.
• Experience in technical program management, infrastructure operations, hardware engineering, data center operations, or enterprise software delivery.
• Track record leading complex, cross-functional technical programs (not just contributing to them).
• Strong vendor management and stakeholder management skills.
• Ability to build structured project plans with clear milestones, dependencies, ownership, and success metrics.
• Strong communication skills across technical and non-technical audiences.
• Working understanding of infrastructure architecture, operational workflows, and engineering trade-offs, enough to ask sharp questions and challenge assumptions, not necessarily to build the systems yourself.
• Strong analytical and problem-solving ability.
• Experience running multiple concurrent programs in a fast-paced, globally distributed environment.
• Comfort driving accountability and progress when ownership is unclear or priorities conflict.
• Professional proficiency in English.

Preferred Qualifications

• Experience with server manufacturers, hardware vendors, or third-party data center service providers
• Background in server fleet management, data center infrastructure, cloud infrastructure, or large-scale distributed systems
• Familiarity with server provisioning, Linux, firmware, BMC management, hardware diagnostics, or break-fix operations (enough to speak the language, not to do the work)
• Experience managing software or automation projects involving APIs, workflow platforms, or monitoring/infrastructure management tools
• Experience with GPU servers, high density computing, or AI infrastructure programs
• Knowledge of hardware lifecycle processes: NPI, deployment, maintenance, migration, decommissioning, sanitization, reuse
• Experience defining operational KPIs, SLAs, and vendor scorecards
• Experience working across the US, Europe, or other international regions
• Familiarity with Agile development, release processes, incident management, or change management
• Professional proficiency in Mandarin

Salary Range

Salary Range $72,960.00 - $115,200.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We're so glad you're here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!