IT Lead SAP Service Maintenance - MedTech ERP (Hybrid)

Quadrant2Design; Raritan (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Johnson & Johnson in Raritan, NJ seeks an IT Lead SAP Service Maintenance to support the ERP domain for MedTech. Based in the US, this role focuses on service management, performance, and continuous improvement within SAP ECC/S/4HANA environments.

You will own SLAs, incident and problem management, and automation initiatives while collaborating with global teams and vendors. A strong ITIL background and 5+ years SAP experience are required. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in information systems, computer science, or related field.
• 5+ years of experience supporting SAP ECC/S/4HANA and related tools.
• Strong ITIL foundation with incident, change, and release management.
• Experience with vendor management and global collaboration.
• OTC/Finance and supply chain knowledge is a plus.

Responsibilities

• Own the SAP Service Maintenance SLAs, performance, and continuous improvement.
• Lead incident, problem, and major incident communications across teams.
• Collaborate with vendors, developers, and infrastructure on lifecycle and costs.
• Drive automation and observability for system health and user experience.
• Support global supply chain programs and ensure high availability.

Skills

SAP ECC

S/4HANA

ITIL

Vendor management

Cross-functional leadership

Incident management

Change management

Problem management

Automation

Communication skills

Education

Bachelor's degree

Tools

Informatica

Tableau

WebMethods

NetWeaver

Job description

Johnson & Johnson in Raritan, NJ seeks an IT Lead SAP Service Maintenance to support the ERP domain for MedTech. Based in the US, this role focuses on service management, performance, and continuous improvement within SAP ECC/S/4HANA environments.

You will own SLAs, incident and problem management, and automation initiatives while collaborating with global teams and vendors. A strong ITIL background and 5+ years SAP experience are required. Travel up to 10% may be required.