IT Knowledge & Content Strategist

Soni; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Soni in New York seeks an IT Knowledge & Communications Specialist to develop and manage user-facing IT content, knowledge base articles, and service documentation. The role focuses on translating technical content into clear, accessible material and publishing updates via content management systems.

Collaborating with IT operations, service desk, and leadership, you will produce training materials, monitor content analytics, and contribute to governance of publishing standards and accessibility

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–2 years of experience in IT communications, knowledge management, technical documentation, or service content development.
• Excellent written communication, editing, and information design skills.
• Familiarity with website content management systems.
• Strong collaboration skills and the ability to communicate technical information to non-technical audiences.

Responsibilities

• Create and maintain knowledge base articles, FAQs, and end-user documentation supporting IT services and systems.
• Translate technical information into clear, accessible, user-friendly content.
• Coordinate content reviews, version control, approvals, and publication workflows.
• Monitor content usage and analytics to identify opportunities for improvement.

Skills

Written communication

Content management

Collaboration

Technical writing

Education

Bachelor's degree

Tools

ServiceNow Knowledge Management

Drupal

CMS

Job description

Soni in New York seeks an IT Knowledge & Communications Specialist to develop and manage user-facing IT content, knowledge base articles, and service documentation. The role focuses on translating technical content into clear, accessible material and publishing updates via content management systems.

Collaborating with IT operations, service desk, and leadership, you will produce training materials, monitor content analytics, and contribute to governance of publishing standards and accessibility