Knowledge Management Lead for IT Support & Self-Help

Beth Israel Lahey Health; Lahey (TX); Presencial; USD 85 000 - 114 000; Tempo integral

Resumo da oferta

Beth Israel Lahey Health is seeking a Knowledge Management professional to oversee knowledge content, onboarding processes for applications, and the development of end-user self-help materials within IT Support Services.

The role emphasizes cross-functional collaboration, creating best practices for knowledge management, and partnering with IT to map interfaces between legacy and new systems. Strong written and verbal communication in English is essential.

Qualificações

• Bachelor's degree preferred; High School diploma or GED required.
• 3-5 years related work experience required in 2+ years of knowledge or content management within IT.
• Advanced technical computer skills as required for technical support specific to functional area and related systems.

Responsabilidades

• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Work independently as wall as part of a cross functional IT team for Knowledge Management and end user self-help development.
• Analyzes complex business problems and identifies options for potential solutions and assesses them for technical suitability.
• Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner.
• Creates best practices around end-user self-help and may provide consultation to end users on processes and best practices.
• Develops and drives best practices around knowledge management across Support Services.
• Partner extensively with internal IT colleagues to fully understand challenges.
• Map and document interfaces between legacy and new systems.
• Translate customer requirements into a highly developed requirements document.

Conhecimentos

Knowledge management

Process improvement

Onboarding processes

Knowledge articles

Cross-functional collaboration

Formação académica

High School diploma or GED required

Bachelor's degree preferred

Descrição da oferta de emprego

Beth Israel Lahey Health is seeking a Knowledge Management professional to oversee knowledge content, onboarding processes for applications, and the development of end-user self-help materials within IT Support Services.

The role emphasizes cross-functional collaboration, creating best practices for knowledge management, and partnering with IT to map interfaces between legacy and new systems. Strong written and verbal communication in English is essential.