Digital Knowledge & Content Strategy Lead

Tech Mirrors; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Tech Mirrors in Sunnyvale, CA is seeking a Digital Knowledge and Communication Lead to create, manage, and improve content across platforms. You will define the content strategy and align it with business goals, user needs and priorities.

You will evaluate content platforms, monitor performance with analytics, provide training to admins, and develop visuals to support clarity. The role requires strong writing, research, and knowledge-management experience in a fast-paced, agile environment.

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• 8-10 years of experience in content, communications, or digital marketing.
• Proven skills in content curation and knowledge-management practices.

Responsibilities

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy.
• Evaluate content platforms and recommend scalable solutions.
• Monitor content performance using analytics and user feedback.
• Ensure existing content remains after each release.
• Provide training and support to admin users for content tools.
• Adapt content strategies based on adoption trends and user insights.
• Create and manage internal and external communications plans.
• Develop visual elements to enhance engagement.
• Analyze design challenges and propose UX improvements.
• Manage multiple content and adoption projects with deadlines.

Skills

Excellent communication

Cross-functional collaboration

Analytical writing

Content curation

Digital marketing

Knowledge Base creation

UX/UI basics

Knowledge Management principles

Website creation tools

SEO best practices

Education

Bachelor’s degree in Marketing, Communications, Journalism, or related field

Tools

SEO tools

Content management systems

Job description

Tech Mirrors in Sunnyvale, CA is seeking a Digital Knowledge and Communication Lead to create, manage, and improve content across platforms. You will define the content strategy and align it with business goals, user needs and priorities.

You will evaluate content platforms, monitor performance with analytics, provide training to admins, and develop visuals to support clarity. The role requires strong writing, research, and knowledge-management experience in a fast-paced, agile environment.