IT Kiosk Pro: Frontline Tech Support & IT Ops

Eurofins; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) with company match

Paid holidays and paid time off

Personal days

Job summary

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site contact for end users, delivering front-line technical support in a fast-paced laboratory setting. The role ensures uninterrupted daily operations by troubleshooting issues and supporting IT systems across the site.

Responsibilities include logging and prioritizing IT tickets, maintaining device inventories, updating documentation, and generating reports for system monitoring.

Qualifications

• Associate degree or higher in IT or related field.
• Experience in a customer service or technical support environment.
• Experience supporting PC operating systems and basic networking.
• Proficiency with Microsoft Office Suite.
• Authorization to work in the United States indefinitely without sponsorship.

Responsibilities

• Act as the on-site IT kiosk representative supporting daily business operations
• Serve as the primary point of contact for end-user technology support requests
• Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation
• Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues
• Maintain inventory and oversight of PCs, laptops, and other computing devices
• Update ticketing systems, logs, and databases to ensure accurate documentation and tracking
• Generate and modify reports used for system monitoring and support activities
• Maintain organized and accurate IT documentation
• Communicate effectively with employees and stakeholders regarding support requests and issue resolution
• Follow applicable GMP, GLP, and quality system requirements
• Perform all work in a safe, efficient, and compliant manner

Skills

Troubleshooting

Networking basics

MS Office

Communication

Documentation

Multitasking

GxP awareness

Adaptability

Customer service

Education

Associate degree in IT

Tools

Ticketing systems

Job description

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site contact for end users, delivering front-line technical support in a fast-paced laboratory setting. The role ensures uninterrupted daily operations by troubleshooting issues and supporting IT systems across the site.

Responsibilities include logging and prioritizing IT tickets, maintaining device inventories, updating documentation, and generating reports for system monitoring.