Lab IT Kiosk Support Specialist

Eurofins USA BioPharma Services; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) with company match

Paid holidays and paid time off

Personal days

Job summary

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, delivering frontline technical support in a fast-paced laboratory environment. You will troubleshoot issues, manage IT requests, and support IT systems and equipment across the site.

The role requires strong communication, hardware and networking knowledge, and a disciplined approach to documenting and reporting IT activities in a GMP/GLP context.

Qualifications

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• Previous experience in a customer service or technical support environment.
• Experience supporting PC operating systems, basic networking, and connectivity issues.
• Proficiency with Microsoft Office Suite.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Serve as on-site IT kiosk representative for daily operations.
• Log, categorize, prioritize, and monitor IT tickets for timely resolution.
• Troubleshoot and resolve hardware, software, connectivity, and system issues.
• Maintain inventory of PCs, laptops, and related devices.
• Update ticketing systems and documentation for accurate records.
• Generate and modify reports for system monitoring and support activities.
• Communicate effectively with employees and stakeholders about requests and resolutions.

Skills

Troubleshooting

Hardware knowledge

Networking concepts

Microsoft Office

Communication

Documentation

Education

Associate degree or higher in IT/CS

Tools

Microsoft Office Suite

Job description

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, delivering frontline technical support in a fast-paced laboratory environment. You will troubleshoot issues, manage IT requests, and support IT systems and equipment across the site.

The role requires strong communication, hardware and networking knowledge, and a disciplined approach to documenting and reporting IT activities in a GMP/GLP context.