IT Job Site Support Technician

Saulsbury; Mineola (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Saulsbury Industries is seeking an IT Job Site Support Technician to install, diagnose, repair, and maintain technology for both office staff and field personnel. Travel to Permian Basin site locations will be required, with a focus on timely ticket resolution and collaborative teamwork.

The role emphasizes strong communication and practical IT knowledge across Windows environments, networking, and related systems, supporting a mix of on-site and remote users.

Qualifications

• High School Diploma or equivalent.
• Ability to travel to project sites across the Permian Basin.
• 2-5 years of IT experience, Microsoft Windows Networking, Windows 10 and 11.
• Understanding of technology solutions and the ability to efficiently implement advanced technologies required.

Responsibilities

• Assess malfunctions of hardware and/or software applications to determine appropriate actions to maintain computer and other technological operations.
• Coordinate with the IT Help Desk and IT Manager.
• Support, troubleshoot, and resolve IT-related issues with office staff and remote/field employees.
• Travel to job sites and install Time Clocks, Internet Services, Networking Equipment, Time Lapse Cameras, Routers and backup systems.
• Open, track and resolve tickets using Saulsbury’s ticketing system. Establishing and maintaining priority levels and response times for all Help Desk ticket requests.
• Other duties as assigned.

Skills

Communication

Teamwork

Collaboration

Education

High School Diploma or equivalent

Tools

Windows 10

Windows 11

Networking

Job description

Take your next step with Saulsbury Industries!

Locations: Permian Basin – Field Locations

Type: Full Time

POSITION SUMMARY

The role of IT Job Site Support Technician performs a variety of technical tasks and duties relating to the installation, diagnosis, repair, and maintenance of all technology, computers, and software components and applications. These tasks will be expected to be performed for both office staff and on-site (field) personnel. The right person will need a level of social and intrapersonal skills as demonstrated through communication, teamwork, and collaboration.

Responsibilities

• Assess malfunctions of hardware and/or software applications to determine appropriate actions to maintain computer and other technological operations.
• Coordinate with the IT Help Desk and IT Manager.
• Support, troubleshoot, and resolve IT-related issues with office staff and remote/field employees.
• Travel to job sites and install Time Clocks, Internet Services, Networking Equipment, Time Lapse Cameras, Routers and backup systems.
• Open, track and resolve tickets using Saulsbury’s ticketing system. Establishing and maintaining priority levels and response times for all Help Desk ticket requests.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent.
• Ability to travel to project sites across the Permian Basin
• 2-5 years of IT experience, Microsoft Windows Networking, Windows 10 and 11
• Possesses a thorough understanding of technology solutions, and the ability to efficiently implement advanced technologies required.

PREFERRED QUALIFICATIONS

• IT experience in a business/Commercial environment preferred.
• Microsoft Certifications are not required but preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to stand for extended periods of time.
• Ability to walk the property and lay down yards.
• Ability to carry up to 50 pounds.

Saulsbury is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status.