IT Site Support

Addison Group; Midland (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Addison Group is seeking an IT Site Support Technician for a Midland, TX facility. The role provides hands-on and remote support for end users, with a focus on Windows, Microsoft 365, and general IT troubleshooting.

Onsite work in a manufacturing environment is required, with safety procedures to follow. The ideal candidate will assist with onboarding, equipment setup, and training on IT tools, while delivering responsive ticket resolution and end-user guidance.

Qualifications

• Experience in IT support, help desk, or desktop support.
• Strong knowledge of Windows environments and Microsoft 365.
• Solid troubleshooting and problem-solving skills.
• Basic familiarity with MacBooks and iOS devices.
• Excellent communication and customer service abilities.
• Ability to work onsite in a manufacturing environment and follow safety procedures.

Responsibilities

• Provide onsite and remote IT support to employees.
• Troubleshoot Windows, Microsoft 365, desktop applications, and common end-user issues.
• Respond to and resolve IT support tickets.
• Set up and support PCs, printers, mobile devices, and other equipment.
• Provide basic support for MacBooks and iOS devices.
• Assist with network connectivity and device configuration issues.
• Support monthly new-hire onboarding, including equipment distribution and account setup.
• Provide guidance and training to employees on IT tools and best practices.

Skills

Windows

Microsoft 365

Troubleshooting

Communication

Customer service

Independent work

Education

CompTIA A+

CompTIA Network+

Microsoft Certifications

Tools

ServiceNow

Jira

Job description

IT Site Support Technician

Location: Midland, TX

Salary Range: $65,000–$85,000

Position Overview

We are seeking an IT Site Support Technician to provide hands‑on and remote technical support for a manufacturing facility in Midland, TX. This is a great opportunity for an early‑career IT professional who is eager to learn, enjoys troubleshooting, and is comfortable working directly with end users.

Key Responsibilities

• Provide onsite and remote IT support to employees
• Troubleshoot Windows, Microsoft 365, desktop applications, and common end‑user issues
• Respond to and resolve IT support tickets
• Set up and support PCs, printers, mobile devices, and other equipment
• Provide basic support for MacBooks and iOS/iPhone devices
• Assist with network connectivity and device configuration issues
• Support monthly new‑hire onboarding, including equipment distribution and account setup
• Provide guidance and training to employees on IT tools and best practices

Qualifications

• IT support, help desk, desktop support, or related experience;
• Strong working knowledge of Windows environments and Microsoft 365
• Solid troubleshooting and problem‑solving skills
• Basic familiarity with MacBooks and iOS devices
• Strong communication and customer service skills
• Comfortable working independently and asking questions when needed
• Ability to work onsite in a manufacturing environment and follow required safety procedures

Preferred Qualifications

• Experience supporting users in a manufacturing, industrial, or oil & gas environment
• Familiarity with ServiceNow, Jira, or similar ticketing systems
• CompTIA A+, Network+, Microsoft, or similar certifications
• Spanish‑speaking skills are a plus

Work Environment

This position supports a manufacturing site and may require appropriate PPE, including steel‑toe boots, as well as completion of company‑provided safety training.