IT Inventory and Solutions Support Technician

State of Wisconsin; Madison (WI); Hybrid; USD 42,000 - 48,000; Full time

Job summary

The Wisconsin Historical Society is seeking a Tier 2 IT Support Technician to join its IT Directorate statewide. You will deliver elevated desktop and device support across a diverse ecosystem including POS, field mapping equipment, and library/archive systems.

Under supervision, you will manage user provisioning lifecycles, assist with software licensing, and coordinate with DOA Helpdesk and Client Engineering teams to resolve complex incidents. Occasional travel to WHS facilities is required.

Qualifications

• Must have experience supporting cultural heritage, library/archive, and related field tech.
• Strong procurement knowledge and asset/license management practices.

Responsibilities

• Provide advanced desktop and endpoint support across WHS ecosystem.
• Coordinate user provisioning and deprovisioning lifecycles and access policies.
• Assist with software licensing compliance and asset management.
• Lead Mobile Device Management configurations and deployments.
• Support field mapping and archive-specific systems and workflows.

Skills

Cultural heritage IT

MDM management

Vendor management

Tools

POS systems

Field mapping tools

Job description

Introduction

The Wisconsin Historical Society, considered one of the nation's finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society (WHS), founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving, and sharing stories. At its core, WHS believes that increasing the public's knowledge of history has profound societal, cultural, and economic benefit. Its library, archives and collections, historic sites and museums, historic preservation office, and extensive educational programs and community outreach are focused on our vision to enrich and transform lives through unparalleled access to history. Click here for more information about WHS’ mission, vision, and core values. WHS is committed to being a diverse, equitable, and inclusive organization because we truly believe this is the most effective way to attract, engage, and retain the best talent and the most meaningful way to support our mission. Click here for more information about working for WHS.

Position Summary

Under general supervision of the IT Director, this position serves as the agency’s primary (Tier 2) advanced desktop and related technology support technician. Independently driven, this role delivers elevated, non-routine technical problem resolution, hands‑on support, and technical consulting across a diverse, specialized ecosystem. This spans standard desktops, laptops, mobile devices, field peripherals, retail point‑of‑sale (POS) systems, and both cloud‑hosted and on‑premises software deployed across research libraries, archives, historic sites, and agency administrative facilities statewide. This role acts as the dedicated agency liaison, technical partner, and primary escalation point for both the Department of Administration (DOA) Helpdesk and DOA Client Engineering teams on complex technical incidents and agency‑specific cultural heritage and library systems.

Beyond advanced endpoint support, this position drives core operational lifecycle and technology management. Working closely alongside the User Security & Compliance Coordinator, the Inventory & Solutions Support technician coordinates user provisioning and deprovisioning, manages IT access lifecycles, serves as an operational backup for user security permissions, and helps govern software licensing compliance and seat counts. The role is also responsible for administering the agency’s Mobile Device Management (MDM) platform used for specialized agency technologies (e.g., retail POS, ticketing systems, archeology field mapping equipment), leads technology acquisition advisory and procurement workflows, establishes workstation baseline configurations, supports unique field mapping and archive‑specific systems, and directs the day‑to‑day technical tasks of student work‑study staff.

Salary Information

The salary will be between $30.76 - $35.00 per hour plus excellent benefits. Pay on appointment for current or former state employees may vary according to the applicable pay provisions found in the Wisconsin State Compensation Plan. This position is in pay schedule 07, range 34. The classification for this position is IS Technical Services Senior. A 12‑month probationary period will be required.

Visit this link for a calculator of State of Wisconsin benefits: https://dpm.wi.gov/Pages/Employees/RewardsCalculator.aspx

Job Details

A criminal background check will be conducted prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

Interested permanent classified state employees should complete this application process to apply.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Certain positions within WHS may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.

Occasional statewide travel to historic sites, regional research centers, and field facilities is required.

Qualifications

Please make sure to describe the following qualifications within your resume and/or letter of qualifications in order to be considered for this position.

• Strong demonstrated experience directly supporting specialized cultural heritage, retail and ticketing, library and archives, and/or archeology field surveying technologies
• Strong understanding of state procurement rules, workflows, and best practices (soliciting quotes, evaluating state contract purchasing options, tracking asset lifecycles and software licensing)
• Strong understanding of mobile device management solutions not limited to configuring policies, pushing profiles, app restrictions, etc.

In addition to meeting minimum qualifications, a well‑qualified candidate will have demonstrated experience in one of the following areas:

• Familiarity with user identity management, provisioning lifecycles, role‑based access permissions, and basic enterprise cybersecurity best practices
• Experience acting as the primary escalation point for tier‑1 Helpdesk reported technical issues
• Experience with IT vendor management, tracking fulfillment times, service level agreements, and other deliverables

WHS is an Equal Opportunity and affirmative action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Questions may be directed to [e-mail]. or [phone].

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non‑Competitive Appointment program.

Deadline to Apply

Applications are due at 11:59PM on September 30, 2026.