Business Development Support Analyst

State of Wisconsin; Madison (WI); Hybrid; USD 77,000 - 88,000; Full time

Benefits offered by this job

Vacation and holidays

Health plan options

Pension with employer match

Flex spending accounts

Well Wisconsin Wellness

Employee assistance program

Public Service Loan Forgiveness

Job summary

The Department of Health Services is recruiting a full-time Business Development Support Analyst for the Office of Electronic Health Records (OEHR) in Madison, WI. This role focuses on IT/business analysis, process improvements, and project coordination to optimize EHR workflows across DHS facilities.

You will collaborate with IT staff and EHR analysts, manage schedules, and drive system enhancements while ensuring data quality and compliance.

Qualifications

• Experience providing IT support in a professional/business setting.
• Experience developing and updating process documentation for technical applications.
• Experience maintaining system software applications (e.g., designing new functionality, fixing issues in system, modifying existing applications to meet user needs and regulatory changes).
• Experience managing or coordinating technical projects (e.g., documenting and analyzing business requirements, creating project roadmaps, serving as a liaison between participants, presenting project status updates, reporting on outcomes).

Responsibilities

• Provide business analysis, process analysis and project coordination services for OEHR operations.
• Coordinate schedules and ensure workflow updates across the team for operational implementation.
• Serve as internal expert on EHR system configuration and workflow design; lead enhancements.
• Coordinate conversions, testing and documentation of system procedures; ensure risk assessment.
• Coordinate report development and data quality improvement projects.
• Support OEHR leadership with procurement, financial transactions, meetings and agendas.

Skills

IT support

Documentation

System maintenance

Project coordination

Tools

Cerner EHR

Reporting tools

Procurement systems

Job description

Introduction

The Department of Health Services (DHS), Division of Care and Treatment Services (DCTS) is recruiting to fill a full-time Business Development Support Analyst position within the Office of Electronic Health Records (OEHR).

DCTS manages and supports seven care and treatment facilities for people living with psychiatric disorders and intellectual disabilities, community mental health and substance use services, community mental health and substance use treatment services for people in the criminal justice system, and the protection of client rights for people receiving services for intellectual disabilities, mental health, and substance use.

This position is headquartered at the Mendota Mental Health Institute (MMHI) at 301 Troy Dr. on the north side of Madison. This position can work remotely most of the time but will be required to report to the headquarters office location based on training or operational need. Occasional travel (up to 10%) to DHS healthcare facilities and offices throughout the state may also be required.

As an employee of the state of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.25% employer match in 2027 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

Responsibilities

As the Business Development Support Analyst, you will provide business analysis, process analysis and project coordination services for OEHR operations. You will ensure that information and workflow updates are coordinated across the team, and that schedules are created and managed for operational implementation. You will serve as an internal expert on the technical configuration functionality for system design and workflow within the EHR system and provide leadership for system enhancements for all department services. Responsibilities include:

• Collaborating with facility information technology staff and EHR facility analysts to manage division wide user profile and access.
• Recommending policy and procedure revisions and strategies that improve the quality and practical use of the EHR system.
• Managing the review and evaluation of new and existing workflows and functionality to determine DHS system compatibility including whether system changes will have potential negative consequences to avoid.
• Consulting and collaborating with other analysts and integration architects to configure, test, and optimize functionality in the system, making evaluation of downstream impacts and risks a priority.
• Leading or coordinating conversions, application system testing, and documentation of system procedures.
• Coordinating report development and data quality improvement projects.
• Providing program support to OEHR leadership which includes managing procurement and financial transactions, scheduling meetings and developing agendas, and assisting with budget management.

Salary Information

The starting pay is between $37.00 and $42.25 per hour (approximately between $76,900 and $87,800 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former employees is based on the rules that apply to compensation for the applicable transaction. This position is classified as an Information Systems Business Automation Senior and is in pay schedule/range 07/34.

Job Details

• All applicants who may be appointed will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
• To work remotely, employees must have access to both a private workspace and secure high-speed internet.
• Mileage reimbursement to the employee’s headquarter location is not provided.
• For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
• DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all the following:

• Experience providing IT support in a professional/business setting.
• Experience developing and updating process documentation for technical applications.
• Experience maintaining system software applications (e.g., designing new functionality, fixing issues in system, modifying existing applications to meet user needs and regulatory changes, etc.).
• Experience managing or coordinating technical projects (e.g., documenting and analyzing business requirements, creating project roadmaps, serving as a liaison between participants, presenting project status updates, reporting on outcomes, etc.).

Well-qualified applicants will also have one or more of the following:

• Experience providing system support within Oracle Health (Cerner) EHR.
• Clinical healthcare experience (e.g. nursing, certified nursing assistant, therapeutic services, etc.).
• Experience using querying and reporting tools for analyzing data (e.g., Crystal Reports, Tableau, Business Intelligence, etc.).
• Experience managing administrative fiscal responsibilities (e.g., reconciling travel expenses, gathering quotes, procurement, reconciling purchase card statements with receipts, invoices, etc.).

Your resume and letter of qualifications are each limited to two (2) pages. For a guide on developing your materials and what should be included, click here.

DHS is an Equal Opportunity and Affimative Action employer.

Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is October 1 at 11:59 PM.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is not available after 4:30 PM on the deadline date. Late or incomplete applications will not be accepted.