IT Internship (Techstop Support)

Shine BrightX LLC; San Jose (CA); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Shine BrightX LLC in San Jose, CA seeks a motivated student for desktop support and asset management, assisting with PC builds, configuration, and troubleshooting for Cadence employees.

You will support Windows 10, Office 365, antivirus, and desktop imaging, help local and remote users, and collaborate with managers and IT teams globally.

This role emphasizes hands-on training, strong documentation, and developing IT processes and procedures.

Competenze

• Currently enrolled in college studying an IT course or attending a similar training program.
• Strong problem-solving and troubleshooting skills.
• Willingness to learn Microsoft products including Windows 10, Office 365, Anti-Virus software, and Desktop Imaging.
• Ability to handle and prioritize multiple tasks.

Mansioni

• Provide desktop support and device asset management for Cadence employees.
• Build, configure, and troubleshoot PCs.
• Support cutting-edge technologies to deliver best-in-class services.
• Deliver excellent customer service to local and remote desktop users.
• Collaborate with direct line managers, local IT team, and international teams.
• Gain knowledge and experience in IT processes and procedures.

Conoscenze

Troubleshooting

Documentation

Customer service

English communication

Formazione

Enrolled in college IT program

Strumenti

Windows 10

Office 365

Antivirus software

Desktop Imaging

Descrizione del lavoro

Your Role

Here's what you will be doing:

• Provide desktop support and device asset management for Cadence employees.
• Build, configure, and troubleshoot PCs.
• Support cutting-edge technologies to deliver best-in-class services.
• Deliver excellent customer service to local and remote desktop users.
• Collaborate with direct line managers, local IT team, and international teams.
• Gain knowledge and experience in IT processes and procedures.

About You

The company is looking for candidates who meet the following requirements:

• Currently enrolled in college studying an IT course or attending a similar training program.
• Troubleshooting and problem-solving skills.
• Passionate about technology with willingness to learn Microsoft products including Windows 10, Office 365, Anti-Virus software, and Desktop Imaging.
• Ability to handle and prioritize multiple tasks.
• Good interpersonal and customer relationship skills.
• Excellent documentation skills and good oral and written English communication skills.
• Previous experience in a supporting IT role is desirable but not essential.
• Ability to work a minimum of 12 months.

Training & Development

• Learn to assist with desktop support needs and device asset management.
• Understand how to build, configure, and troubleshoot PCs.
• Gain experience supporting cutting-edge technologies.
• Develop skills in providing customer service to local and remote users.
• Collaborate with managers and IT teams locally and internationally.
• Acquire knowledge of IT processes and procedures.