IT Internship (Techstop Support)

Cadence; San Jose (CA); On-site; USD 20,000 - 27,000; Full time

Job summary

Cadence seeks a talented Intern to join the Techstop Support Team at the Cadence San Jose Campus. You will work with a team of four engineers to provide support to over 2500 onsite staff, assisting with desktop support needs and asset management.

You will learn to build, configure and troubleshoot PCs, support cutting-edge technologies, and deliver top-tier service to Cadence employees. This role is onsite in San Jose and requires local attendance.

Qualifications

• Currently enrolled in college studying an IT course or related program.
• Troubleshooting and problem-solving skills.
• Willing to learn Microsoft products and PC imaging.
• Strong written and spoken English.

Responsibilities

• Assist with desktop support needs and device asset management.
• Build, configure and troubleshoot PCs.
• Provide great customer service to Cadence local or remote desk users.
• Collaborate with line managers, Local IT Team and International Teams.
• Learn processes and procedures to support Cadence operations.

Skills

Troubleshooting

Customer service

Documentation

Windows 10

Office 365

English communication

Multi-tasking

Education

IT course enrollment

Tools

Desktop imaging

Anti-virus software

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Cadence Design Systems are seeking a talented, self‑motivated and energetic Intern to join our Techstop Support Team at our Cadence San Jose Campus. The Cadence Techstop support team strives to provide Cadence employees with the best support and service while serving over 2500 onsite staff. The successful candidate will be working with a team of four engineers in a Tech-Stop providing support to the Corporate and NA Field employees.

This successful intern will be joining a dynamic IT organization working with & actively collaborating with cross functional groups, source experience participating in global IT projects, while building knowledge and experience in processes and procedures that support Cadence’s operations.

The successful candidate should be interested in learning and supporting cutting‑edge technologies to deliver Best in Class services to our employees. Ability to quickly comprehend the functions and capabilities of new technologies.

The intern will be based in San Jose and report directly to global IT Group Director. This job is "not remote" so student should be attending a local school to be available onsite.

What You Will Learn From Us

• Learn how to assist with desktop support needs and device asset management.
• Understand how to build, configure and troubleshoot PCs.
• Learning to support cutting edge technologies to deliver the Best-in-Class services to our employees.
• Learn how to provide great customer service to Cadence local or remote desktop users.
• Learn to collaborate and interact with direct line managers, Local IT Team and International Teams.
• Knowledge and experience in processes and procedures

What Technical Skills, Experience and Qualification do you need?

• Currently enrolled in college studying an IT course or attending a similar training program.
• Troubleshooting and problem‑solving skills
• Passionate about technology and willingness to learn Microsoft products: (Windows 10, Office 365, Anti‑Virus SW, Desktop Imaging)
• Ability to handle and prioritize multiple tasks.
• Good interpersonal and customer relationship skills.
• Excellent documentation skills. Good oral and written English communication skills.
• Any previous experience in a supporting IT role desirable but not essential.
• Ability to work a minimum of 12 months

Additional Information

Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization.

We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.

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