IT Intern - Summer 202 | Help Desk & IT Ops

Silvi Group Companies; Fallsington (Bucks County); On-site; USD 21,000 - 30,000; Full time

Job summary

Silvi Materials is seeking an IT Intern for a 10–12 week summer program in Fairless Hills, PA with some travel. You will work under the IT Director, handling incident tickets, basic IT tasks, and knowledge sharing to improve processes.

Qualifications include actively pursuing a bachelor's degree in IT or a related field, with experience in IT help desks and strong Excel/Office 365 skills. This role offers hands-on exposure to a manufacturing IT environment.

Qualifications

• Actively pursuing a bachelor's degree in IT, Computer Science, or a related field (preferred).
• Prior experience in IT help desk or similar IT capacity is desirable.
• Familiarity with service desk tool or incident management systems is a plus.

Responsibilities

• Record and manage all incidents reported by internal employees.
• Categorize and prioritize incidents based on their severity and impact on business operations.
• Provide initial analysis and troubleshooting to identify the root cause of incidents.
• Escalate complex incidents to the appropriate teams or technicians for further investigation and resolution.
• Ensure timely and accurate updates to incident tickets, documenting all relevant information and actions taken.
• Participate in knowledge sharing activities, contributing to the continuous improvement of processes and documentation.
• Assist with basic IT tasks, such as software installations, hardware maintenance, and user account management.

Skills

Incident management

Service desk tools

Excel & Office 365

Problem solving

Communication

Education

Bachelor’s degree in IT

Tools

SharePoint

Office 365 Apps

Incident management systems

Job description

Silvi Materials is seeking an IT Intern for a 10–12 week summer program in Fairless Hills, PA with some travel. You will work under the IT Director, handling incident tickets, basic IT tasks, and knowledge sharing to improve processes.

Qualifications include actively pursuing a bachelor's degree in IT or a related field, with experience in IT help desks and strong Excel/Office 365 skills. This role offers hands-on exposure to a manufacturing IT environment.