IT Intern - Summer Travel & Help Desk

Silvi Concrete Products, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Silvi Materials is seeking an IT Intern for a summer program in Fairless Hills, PA, with occasional travel to other locations as needed. The position supports the IT Director during a 10–12 week assignment.

You will log and manage incidents via the service desk, assist with software installs and user account management, and learn hands-on about incident handling, escalation, and IT operations in a manufacturing environment.

Qualifications

• Pursuing a bachelor's degree in IT, CS, or related field.
• Experience in IT help desk or similar role is desirable.
• Familiarity with service desk tools is a plus.
• Proficient in Microsoft Excel and Office 365 apps.
• Strong analytical and communication skills.

Responsibilities

• Record and manage incidents in the service desk tool.
• Categorize and prioritize incidents by severity and impact.
• Provide initial analysis and troubleshooting to identify root cause.
• Escalate complex incidents to appropriate teams.
• Ensure timely updates to incident tickets with relevant information.
• Participate in knowledge sharing and process documentation.
• Assist with basic IT tasks like software installations and user account management.

Skills

Excel proficiency

Analytical thinking

Communication skills

Customer focus

Willingness to learn

Education

Pursuing Bachelor's degree in IT/CS

Tools

Service desk tools

SharePoint

Microsoft Word

Outlook

Teams

Job description

Silvi Materials is seeking an IT Intern for a summer program in Fairless Hills, PA, with occasional travel to other locations as needed. The position supports the IT Director during a 10–12 week assignment.

You will log and manage incidents via the service desk, assist with software installs and user account management, and learn hands-on about incident handling, escalation, and IT operations in a manufacturing environment.