IT Intern

Silvi Concrete Products, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Silvi Materials is seeking an IT Intern for a summer program in Fairless Hills, PA, with occasional travel to other locations as needed. The position supports the IT Director during a 10–12 week assignment.

You will log and manage incidents via the service desk, assist with software installs and user account management, and learn hands-on about incident handling, escalation, and IT operations in a manufacturing environment.

Qualifications

• Pursuing a bachelor's degree in IT, CS, or related field.
• Experience in IT help desk or similar role is desirable.
• Familiarity with service desk tools is a plus.
• Proficient in Microsoft Excel and Office 365 apps.
• Strong analytical and communication skills.

Responsibilities

• Record and manage incidents in the service desk tool.
• Categorize and prioritize incidents by severity and impact.
• Provide initial analysis and troubleshooting to identify root cause.
• Escalate complex incidents to appropriate teams.
• Ensure timely updates to incident tickets with relevant information.
• Participate in knowledge sharing and process documentation.
• Assist with basic IT tasks like software installations and user account management.

Skills

Excel proficiency

Analytical thinking

Communication skills

Customer focus

Willingness to learn

Education

Pursuing Bachelor's degree in IT/CS

Tools

Service desk tools

SharePoint

Microsoft Word

Outlook

Teams

Job description

Overview

Title of Position: IT Intern- Summer 202

Location: Fairless Hills, PA + Travel

Silvi Materials has been expanding our “A” Team of employees since 1947! Our team has grown to 15+ companies, employing over 950 people across 30+ locations in Southeast Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new team member. Through a combination of growth and acquisitions, Silvi Materials has become one of the largest manufacturers and suppliers of concrete products in the Northeast, US. Today, Silvi Materials manufactures concrete at multiple state locations and supplies those plants with materials from Silvi-owned mining operations and a deep-water port facility.

As a Silvi Materials IT Intern, you will have the opportunity to tap into the world of concrete/construction materials. You will report to our experienced IT Director during your 10–12-week experience.

So, what does an IT Intern do ?

• - Utilize the service desk tool to record and manage all incidents reported by internal employees.
• - Categorize and prioritize incidents based on their severity and impact on business operations.
• - Provide initial analysis and troubleshooting to identify the root cause of incidents.
• - Escalate complex incidents to the appropriate teams or technician for further investigation and resolution.
• - Ensure timely and accurate updates to incident tickets, documenting all relevant information and actions taken.
• - Participate in knowledge sharing activities, contributing to the continuous improvement of processes and documentation.
• - Assist with basic IT tasks, such as software installations, hardware maintenance, and user account management.

Qualifications

• - Actively pursuing a bachelor's degree in IT, Computer Science, or a related field (preferred).
• - Prior experience working in an IT help desk or in a similar IT capacity is highly desirable.
• - Familiarity with service desk tool or incident management systems is a plus.
• - Strong experience with Microsoft Excel and other Office 365 Products (SharePoint, Word, Outlook, Teams)
• - Strong problem-solving skills and the ability to think analytically.
• - Excellent communication skills, both verbal and written.
• - A proactive and customer-centric approach to handling incidents and requests.
• - Willingness to learn and adapt to new technologies and processes.

Physical Demands

In a typical work setting, people in this job:

• - Lift 20 pounds regularly and up to 50 pounds on occasion.
• - Use one or two hands to grasp, move, or assemble objects
• - Stand for long periods of time.
• - Kneel, stoop, crouch, bend, stretch, twist or crawl.
• - Hear sounds and recognize the difference between them.
• - See details of objects that are less than a few feet away.
• - See differences between colors, shades, and brightness.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.