IT Intern - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance; San Diego (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

San Diego Zoo Wildlife Alliance is seeking an IT Intern to support and upgrade automated systems, assist users, and maintain current hardware and software across the department.

Responsibilities include troubleshooting desktop and network issues, installing OS and application software, supporting remote users, developing OS images, and helping with electronic waste disposal. Applicants must be pursuing an undergraduate degree and be 18 or older; a cover letter is required with the application.

Qualifications

• Pursuing undergraduate degree; bachelor’s degree already completed makes you ineligible for this internship.
• Must be 18 years of age or older.
• Cover letter required and must be included with the application.

Responsibilities

• Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and peripherals.
• Configuration and installation of desktop/laptop OS and application software (e.g. MS Office, Gateway Ticketing, Timeline) and peripherals.
• Support and maintain remote end-user environments and patch testing.
• Provide local and remote end user support.
• Basic troubleshooting of network equipment and cabling.

Skills

PC repair basics

Networking hardware

Customer service

Communication

Problem solving

Education

Undergraduate degree in progress

Tools

MS Office

Gateway Ticketing

Timeline

Terminal emulation

Job description

HOW YOU WILL IMPACT OUR MISSION

Under direction, the IT intern, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software.

WHAT YOU WILL DO

• Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals.
• Configuration and installation of desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals.
• Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.
• Provide local and remote end user support.
• Basic troubleshooting/problem diagnosis of network equipment/systems and network cabling.
• Develop and maintain operating system images in a machine-agnostic environment.
• Assists with the disposal of electronic waste material.
• Other duties as assigned.

WHAT WE ARE LOOKING FOR

Applicants must be currently pursuing or planning to pursue an undergraduate degree. Candidates who will have completed a bachelor’s degree prior to the end of the internship are not eligible. A cover letter is required and must be included with the application for consideration.

JOB EXPERIENCE

• Training and/or experience that would demonstrate the essential functions, knowledge and skills listed.
• Must be 18 years of age or older.

SKILLS AND KNOWLEDGE

• Tools, equipment, and materials used in personal computer repair and maintenance
• Network systems and network hardware (switches/routers)/software.
• Strong customer service skills.
• Communicate effectively.
• Analyze and provide solutions for personal computer hardware and software problem.