IT Intern: Helpdesk & EUC Technician Trainee

ND Paper; Rumford (ME); On-site; USD 32,000 - 39,000; Full time

Job summary

ND Paper is seeking an IT Intern to assist in designing, installing, and supporting end-user computing systems in Rumford, Maine. The role emphasizes safe work practices, problem solving with PCs, printers, and RF scanners, and maintaining accurate documentation.

You will participate in team meetings and HR/safety trainings while gaining hands-on experience in a dynamic manufacturing IT environment. The position requires an IT-related program or current studies, strong communication skills, and

Qualifications

• IT-related program or student in IT field
• Strong interpersonal, verbal and written communication
• Analytical problem solving and teamwork abilities

Responsibilities

• Demonstrate safety as a core value and establish a safe work environment.
• Design and install new and existing PC systems, printers and RF scanning systems per EUC processes.
• Troubleshoot PC, printer and RF scanning issues; contact vendors as needed.
• Maintain EUC documentation and asset tracking.
• Install, configure and test new PCs under imaging standards.
• Maintain data on end-user issues and PC deployments in tracking systems.
• Own Service Desk tickets and ensure timely resolution.
• Ensure software licensing and inventory compliance.
• Follow policies; participate in team and HR/Safety trainings.

Skills

Teamwork

Communication

Problem solving

Education

IT-related program

Tools

TrackIT!

Windows 10/11

MS Office

MS Project

MS Visio

Internet Explorer

Cisco AnyConnect VPN

SCCM

Intune

Citrix

Ethernet

Wi‑Fi

Active Directory

Virtualization

Job description

ND Paper is seeking an IT Intern to assist in designing, installing, and supporting end-user computing systems in Rumford, Maine. The role emphasizes safe work practices, problem solving with PCs, printers, and RF scanners, and maintaining accurate documentation.

You will participate in team meetings and HR/safety trainings while gaining hands-on experience in a dynamic manufacturing IT environment. The position requires an IT-related program or current studies, strong communication skills, and