Intern ITZ009

ND Paper; Rumford (ME); On-site; USD 32,000 - 39,000; Full time

Job summary

ND Paper is seeking an IT Intern to assist in designing, installing, and supporting end-user computing systems in Rumford, Maine. The role emphasizes safe work practices, problem solving with PCs, printers, and RF scanners, and maintaining accurate documentation.

You will participate in team meetings and HR/safety trainings while gaining hands-on experience in a dynamic manufacturing IT environment. The position requires an IT-related program or current studies, strong communication skills, and

Qualifications

• IT-related program or student in IT field
• Strong interpersonal, verbal and written communication
• Analytical problem solving and teamwork abilities

Responsibilities

• Demonstrate safety as a core value and establish a safe work environment.
• Design and install new and existing PC systems, printers and RF scanning systems per EUC processes.
• Troubleshoot PC, printer and RF scanning issues; contact vendors as needed.
• Maintain EUC documentation and asset tracking.
• Install, configure and test new PCs under imaging standards.
• Maintain data on end-user issues and PC deployments in tracking systems.
• Own Service Desk tickets and ensure timely resolution.
• Ensure software licensing and inventory compliance.
• Follow policies; participate in team and HR/Safety trainings.

Skills

Teamwork

Communication

Problem solving

Education

IT-related program

Tools

TrackIT!

Windows 10/11

MS Office

MS Project

MS Visio

Internet Explorer

Cisco AnyConnect VPN

SCCM

Intune

Citrix

Ethernet

Wi‑Fi

Active Directory

Virtualization

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intern ITZ009

IT Intern Info Technology Rumford, ME, US 1 Attachments

Salary Range: $23.00 To $28.00 Hourly

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At ND Paper, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

About Us

ND Paper, a leading paper product manufacturer in the US with approx. $1 billion annual sales, is a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited, the largest containerboard producer in China and Asia, with $10 billion annual sales. We are an environmentally friendly company that manufactures various types of high-quality pulp, paper and paper-based packaging materials. Our mills in Rumford, Maine and Biron Wisconsin are integrated paper & pulp facilities, and our mill in Fairmont, West Virginia is one of only three in the world that produces air-dried, recycled pulp. Our fourth mill in Old Town, ME produces softwood kraft pulp. We are proud of our 1400 dedicated employees, who together produce more than 1.2 million short tons of pulp & paper annually.

Job Responsibilities:

• Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.
• Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, printers and RF scanning systems in accordance with existing End User Computing (EUC) processes.
• Responsible for analyzing and solving personal computer-related problems, printer problems, end device RF scanning and other peripheral equipment. Includes contacting vendors for support when necessary.
• Maintain standard documentation to support all EUC related processes.
• Install, configure and test new and re‑issued personal computers under the current EUC imaging standards.
• Maintain accurate information and data regarding end‑user issues, new personal computer installs and the re‑issue of personal computers in the appropriate tracking systems.
• Assume ownership of Service Desk support tickets and respond quickly with timely follow through to resolution.
• Maintain compliance with software licensing and inventory as prescribed by the corporate standard.
• Follow policies and procedures and assist in enforcing computer/electronic communications/voice mail policies.
• Participate in weekly team meetings and one‑on‑one manager / technician meetings.
• Participate in published HR/Safety training and development initiatives.
• Other duties as requested.

Required Experience:

• Graduate of or student in IT Related program or technical field.
• Motivated and driven with solid interpersonal skills, verbal and written communication, and working in a team‑based environment.
• Versatile problem solving and analytic skills with the ability to translate business requirements into technical design.

Technical Skills Desired:

• Learn our ticket‑based support systems (TrackIT!)
• Working knowledge of Windows (Win 10/ Win 11) based personal computer and application software - MS Office 2007 / 2010/ 2012/2016, MS Project, MS Visio, Internet Explorer, Cisco AnyConnect VPN, SCCM, InTune
• Ability to learn our Citrix environment.
• General knowledge of Ethernet, Wi‑Fi networks
• Familiarity with active directory structure
• Comfortable working in heavily virtualized environment

Attributes for Success

• Hard work – tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence – strive to consistently exceed expectations in our day‑to‑day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity- treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability– be fluid with ND Paper’s continuous evolution while driving change in a fast‑paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper.