IT Intern: Manufacturing Systems Support

ND Paper; Rumford (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k match

On-site clinic

Paid holidays

Job summary

ND Paper is seeking an IT Intern in Rumford, Maine to assist with IT support and infrastructure tasks within a manufacturing setting. You will work under the Lead IT Analyst and gain hands-on experience across hardware, software, and user access management.

Ideal candidates are working toward an IT degree (2- or 4-year) with interest in Active Directory, DNS, DHCP, and Microsoft 365. Mandarin is a plus; this internship offers real-world exposure and growth opportunities in a collaborative

Qualifications

• Pursuing a two- or four-year information technology degree.
• Infrastructure-focused programs are preferred.
• Mandarin language ability is a plus.

Responsibilities

• Technical Support & Issue Resolution in a manufacturing IT environment.
• Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and connectivity issues on desktops, laptops, printers, mobile devices, and peripherals.
• Escalate complex issues to Tier 2/3 support or appropriate IT personnel as needed.
• Create, modify, and deactivate user accounts and permissions in Active Directory, email systems, and business applications.
• Install, configure, and update operating systems and standard software applications (e.g., Microsoft 365).
• Maintain and track IT assets and inventory records.
• Document support procedures and troubleshooting steps in the knowledge base.

Skills

MS Office basics

Operating system basics

Active Directory

DNS

DHCP

IT troubleshooting

Education

Pursuing IT degree (2- or 4-year)

Infrastructure-focused programs preferred

Job description

ND Paper is seeking an IT Intern in Rumford, Maine to assist with IT support and infrastructure tasks within a manufacturing setting. You will work under the Lead IT Analyst and gain hands-on experience across hardware, software, and user access management.

Ideal candidates are working toward an IT degree (2- or 4-year) with interest in Active Directory, DNS, DHCP, and Microsoft 365. Mandarin is a plus; this internship offers real-world exposure and growth opportunities in a collaborative