IT Intern: Hands-on Troubleshooting & Systems Support

Sturgis Bank; Sturgis (MI); On-site; USD 20,664 - 30,307; Full time

Job summary

Sturgis Bank is offering an IT Intern role to gain hands-on experience in troubleshooting, systems administration, and technical support within a real-world IT environment.

You will assist with day-to-day IT operations, help-desk ticket items, and participate in technology projects while learning best practices. Ideal candidates are pursuing IT/CS degrees, familiar with Windows/Mac environments, and eager to grow professionally.

Qualifications

• We are seeking a student currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Familiarity with Windows and/or MacOS environments.
• Strong problem-solving and analytical skills.
• Excellent communication and people skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and take on new challenges.

Responsibilities

• Assist in setup, configuration, and maintenance of computers, printers, and IT equipment.
• Support user accounts, including password resets and access permissions.
• Help monitor IT systems, backups, updates, and security protocols.
• Document IT procedures, FAQs, and troubleshooting steps.
• Participate in IT projects such as system upgrades and network enhancements.
• Stay up to date with IT best practices and emerging technologies.
• Provide support to ticket resolution across hardware, software, and networks.
• Other tasks as assigned.

Skills

Communication skills

Problem solving

Independent worker

Teamwork

Education

Pursuing degree in Information Technology or Computer Science

Tools

Office 365

Active Directory

Scripting basics

Cybersecurity basics

Job description

Sturgis Bank is offering an IT Intern role to gain hands-on experience in troubleshooting, systems administration, and technical support within a real-world IT environment.

You will assist with day-to-day IT operations, help-desk ticket items, and participate in technology projects while learning best practices. Ideal candidates are pursuing IT/CS degrees, familiar with Windows/Mac environments, and eager to grow professionally.