IT Intern

Mdwellness; Baltimore (MD); On-site; USD 16,531 - 24,796; Full time

Job summary

Mdwellness is seeking an IT Intern to support the IT department in Baltimore, MD. The role involves maintaining and recording company technology and assets, onsite work, and assisting with device setup and troubleshooting for staff.

The intern will help manage inventory, update the IT database, and contribute to onboarding and offboarding processes, while gaining hands-on experience in hardware setup and maintenance.

Qualifications

• Interest in IT, Tech, Computer Science, Data communications or related fields.
• Must be 18 years of age or older.
• Reliable transportation to and from office locations.

Responsibilities

• Maintain and record company assets in the IT database.
• Perform routine maintenance of company devices (refreshing, wiping, cleaning).
• Label network devices and update as needed.
• Set up newly issued devices with user accounts for staff.
• Assist in onboarding and offboarding device logistics.
• Provide onsite troubleshooting under supervision.
• Maintain IT knowledgebase and share knowledge with staff.
• Participate in department meetings and trainings.

Skills

Computers & networks

Documentation skills

Database software

Self-directed

Communication skills

Professionalism

HIPAA compliance

Diversity & teamwork

Confidentiality

Job description

Description

SUMMARY OF POSITION

The IT intern assists the IT department with maintaining and recording company technology and assets. The individual in this position will work onsite to manage device inventory, perform routine maintenance, and support hardware setup and troubleshooting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure company assets are properly maintained and accurately recorded.
  • Update and maintain the IT database to record inventory.
  • Perform routine maintenance of company devices, including refreshing, wiping, and cleaning.
  • Clean and inspect hardware for functionality and damage.
  • Label network devices (routers, switches, etc.) with accurate identification and update as needed.
  • Update user accounts to align with any changes to staff data or organizational structure.
  • Order and coordinate shipping of supplies as needed.
  • Collect other device-related information and compile reports as needed.
• Provide onsite troubleshooting under supervision of IT staff.
  • Diagnose and troubleshoot basic hardware issues.
  • Support basic hardware and account-related requests.
  • Record common problems and resolutions for future reference.
• Support IT related tasks for Onboarding and Offboarding staff.
  • Set up newly issued devices with user accounts in the various company systems.
  • Assist in one-on-one sessions with new hires for device set up and user training.
  • Coordinate logistics of device returns, including preparing and sending shipping labels, collaborating with office managers, and communicating with offboarded staff.
  • Receive and inspect returned assets, documenting their condition, removing user accounts, and preparing devices for reuse.
• Maintain and update the IT knowledgebase.
• Share relevant coursework knowledge and skills with IT staff for process improvement.
• Participate in department meetings and training opportunities.

QUALIFICATIONS

• Must be 18 years of age or older.
• Reliable transportation to and from office locations.
• Understanding of computers, networks, system management and hardware.
• Strong organizational and documentation skills.
• Proficiency with database software.
• Self-directed and able to work with or without supervision.
• Energetic and eager to tackle new projects and ideas.
• The ability to effectively build relationships with individuals of all ages, ethnicity, education, and work experience.
• Respect for individual differences and multicultural diversity.
• Maintains confidentiality and all regulations regarding HIPAA and 42 CFR Part 2.
• Exhibits professionalism and a friendly demeanor, and is a positive representative of the company.
• Reliable, ethical, and honest work ethic.

EXPERIENCE AND EDUCATION

• Interest in IT, Tech, Computer Science, Data communications or other related fields.

REQUIRED CERTIFICATION OR LICENSE

None

PHYSICAL ABILITIES

• Lift up to 15 lbs
• Must have the ability to move about the office
• Ability to sit and use a computer
• Manual and physical dexterity needed to operate a computer and networking hardware.
• Sufficient near vision ability to read information appearing on computer display screens, in hand-written forms, and printed on paper.
• Adequate hearing and verbal abilities to communicate effectively in person or virtually.

WORKING CONDITIONS

Work is performed in either an office environment. Please note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the staff member for this job. Duties, responsibilities and activities may change at any time with or without notice as dictated by the needs of the organization.