IT Intern, AI and Operations

Azul; Sunnyvale (CA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Azul in Sunnyvale, CA is offering an AI & Operations Internship for an organized undergraduate student to join the IT and Security team. The role can be based at the Sunnyvale office or remote in the US, with 40 hours per week for 8-12 weeks.

You will design, test and deploy Claude skills, help build AI agents, integrate MCP connectors, support security operations, assist IT helpdesk tasks, and maintain Confluence runbooks and documentation.

Qualifications

• Currently enrolled in an undergraduate degree program in Engineering, IT, or Physics with GPA ≥ 3.4.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Design, build and test Claude skills for IT and Security workflows.
• Assist in scoping, building, and iterating on AI agents that automate IT and Security tasks.
• Configure and validate MCP connector integrations (Slack, Atlassian, Asana, M365, Salesforce) within Claude.
• Support Security with log review, alert triage, and incident documentation following playbooks.
• Assist with hardware procurement tracking, onboarding/offboarding, Jamf management, and SaaS access requests.
• Create and maintain internal documentation for AI tools, security procedures, and IT runbooks in Confluence.

Skills

Organizational skills

Time management

Prioritization

Communication skills

Education

Undergraduate degree GPA 3.4+

Job description

About You

We have an immediate opportunity for an organized undergraduate student to join our IT and Security team as AI & Operations Intern.

Our Intern will have an opportunity to accelerate their personal and professional growth through a professional learning environment.

Under the direction of our VP of IT and Security, our Intern will add value and contribute to key IT and Security projects.

We anticipate this position will work 40 hours per week and can be based in our Sunnyvale, CA office or remotely in the US.

What You'll Do (aka Responsibilities)

• Claude Skill Development Design, build, and test Claude skills (SKILL.md) for IT and Security workflows, including writing skill descriptions, step-by-step instructions, and prompt logic that integrates with Azul's connected MCP servers.
• AI Agent Design and Deployment Assist in scoping, building, and iterating on AI agents that automate repetitive IT and Security tasks, including tool selection, prompt engineering, and testing against real-world scenarios.
• MCP Connector Integration and Testing Configure and validate MCP connector integrations (Slack, Atlassian, Asana, M365, Salesforce) within Claude, documenting tool behavior and flagging gaps or security considerations.
• Security Operations Support Support the Security team with log review, alert triage, and incident documentation across Okta, Microsoft Purview, and Defender, following established investigation playbooks.
• IT Operations and Helpdesk Assistance Assist with hardware procurement tracking, onboarding/offboarding tasks, Jamf device management, and SaaS access requests under the direction of the IT Operations team.
• Documentation and Knowledge Base Maintenance Create and maintain internal documentation for AI tools, security procedures, and IT runbooks in Confluence, ensuring accuracy and accessibility for team members.

What You'll Bring (Education, Skills, Qualifications)

• Education: Currently enrolled in an Undergraduate degree program majoring in Engineering, Information Technology, Physics or appropriate degree with a minimum overall GPA of 3.4
• Excellent organizational and time-management skills
• Able to effectively manage competing priorities
• Excellent written and verbal communication skills

Additional Details

• Duration: 8-12 weeks
• Weekly hours: 40
• Location: Sunnyvale, CA or Remote, US

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We offer compensation where you'll be rewarded based on your performance and recognized for the value you bring to the business. The hourly pay for this job is $25.00. Individual hourly pay is determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.