AI Productivity Customer Success Intern

Actian; United States; On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Intern Events and Workshops

Opportunity to travel for onsite orientation

Capstone project showcase

Job summary

Actian is seeking an AI Productivity Customer Success Intern for its Summer Internship Program. The role involves leading a capstone project aimed at enhancing productivity using AI within Customer Experience and Customer Success teams. Responsibilities include evaluating workflows, analyzing manual tasks for AI enablement, and developing practical solutions such as prompts and templates. This remote internship offers $20 to $30 per hour and includes workshops, networking with executives, and an onsite orientation in Austin, Texas.

Qualifications

• Must be actively enrolled in a college degree program.
• Strong interest in applying technology to improve team operations.
• Familiarity with prompt engineering concepts.

Responsibilities

• Partner with stakeholders to evaluate and improve workflows.
• Analyze tasks and recommend AI-assisted improvements.
• Design and refine prompts and templates for common use cases.

Skills

Interest in AI productivity

Strong written and verbal communication skills

Ability to identify patterns and simplify workflows

Education

Currently pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, or related field

Tools

Experience using modern AI tools such as ChatGPT, Gemini, or Claude

Job description

Company

At Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to help businesses unlock the full potential of their data to drive better decision‑making and innovation wherever it resides ‑ in the cloud, on‑premises, or hybrid environments. With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most complex data challenges.

Internship Overview

We are looking for interns to join us for our 2026 Summer Internship Program! This 12‑week program begins June 8th. It includes structured learning plans, a dedicated buddy, and a focused capstone project that you will present in our Internship Showcase.

What It’s Like Interning with Us

• Intern Events – Even though the internship is remote, we host regular events throughout the 12 weeks.
• Time with Executives – Interns get to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events.
• Workshops – Interns participate in workshops geared toward helping new professionals.
• Opportunity to travel – We fly you out for onsite orientation at our Austin, Texas office.

Position Overview

As an AI Productivity Customer Success Intern, you will lead a high‑impact capstone project focused on helping our teams work smarter with AI. The role centers on identifying practical opportunities to improve productivity, consistency, and scalability across CX, CS, and Support by applying AI to repetitive, high‑frequency workflows. You will evaluate how work is done today, identify where AI can reduce manual effort, and develop usable prompts, templates, and lightweight workflow automations that can be adopted immediately by the business. This internship focuses on practical application, workflow improvement, and helping teams build confidence and fluency with AI in their day‑to‑day work.

Capstone Overview

During your 12‑week capstone project, you will lead the development of an AI Productivity & Scale framework for Customer Experience and Customer Success. Your focus will be on identifying high‑frequency, repeatable workflows where AI can improve efficiency, consistency, and quality without adding complexity or requiring major system changes. You will partner with CX, CS, and Support stakeholders to evaluate workflows, prioritize opportunities, and prototype practical solutions such as prompts, templates, and lightweight workflow automations. At the conclusion of your internship, you will present your recommendations, reusable assets, and strategic findings during our Internship Showcase.

Responsibilities

• Partner with Customer Experience, Customer Success, and Support stakeholders to evaluate current workflows, identify friction points, and uncover high‑value opportunities for AI enablement.
• Analyze repeatable, manual tasks and recommend ways to improve efficiency, consistency, and quality through AI‑assisted workflows.
• Design, test, and refine prompts, templates, and lightweight automations that support common CS use cases such as customer summaries, follow‑up communications, account prep, and internal handoffs.
• Help document and operationalize best practices for AI usage, including prompt structure, workflow guidance, and practical team enablement.
• Lead a capstone project focused on AI Productivity & Scale for CX/CS, culminating in a final set of recommendations, prototypes, prompts, and reusable assets that help the team adopt AI more effectively.

Nice to Haves

• Strong interest in AI productivity, workflow design, and applying technology to improve how teams operate.
• Ability to identify patterns, simplify complex workflows, and translate ideas into practical, easy‑to‑use solutions.
• Strong written and verbal communication skills, with the ability to help others adopt new tools and ways of working.
• Currently pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human‑Computer Interaction, or a related field.
• Hands‑on experience using modern AI tools such as ChatGPT, Gemini, Claude, and/or Claude Code for writing, research, analysis, prototyping, or workflow improvement.
• Familiarity with prompt engineering concepts, including how to structure prompts for clarity, consistency, and high‑quality outputs.

Requirements

• Must be actively enrolled in a college degree program.
• Must be legally authorized to work in the United States.

$20 - $30 an hour

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.