IT Intern

Thea Energy Inc.; Kearny (NJ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Salary range $24/hour - $29/hour

Job summary

Thea Energy Inc. is seeking a hands-on Help Desk Support professional in Kearny, NJ, to assist with triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote staff.

You will help deploy laptops, configure accounts in Microsoft 365, Google Workspace, and Active Directory, and document IT procedures. Shift-friendly, on-site role with confidentiality emphasized.

Qualifications

• Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
• Basic understanding of desktop OS (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi‑Fi troubleshooting, DNS).
• Strong troubleshooting mindset with a logical approach.
• Excellent verbal and written communication; ability to explain fixes to non-technical users.
• Ability to handle sensitive company data with discretion and maintain confidentiality.

Responsibilities

• Help Desk Support: triage, troubleshoot, and resolve hardware, software, and network issues for local and remote employees.
• Device Management: configure, deploy, and maintain laptops, workstations, printers, etc.
• Software & Account Setup: assist with onboarding and offboarding, including accounts in Microsoft 365, Google Workspace, Active Directory, etc.
• Documentation: create and update internal IT guides and FAQs.
• Inventory Tracking: maintain inventory of hardware, software licenses, and peripherals.
• Project Assistance: support upcoming IT infrastructure projects (migrations, network upgrades, security audits).

Skills

Windows 10/11

macOS

IP addressing

Wi-Fi troubleshooting

DNS

Troubleshooting

Communication

Confidentiality

Education

Pursuing or recently completed degree/certification in Computer Science/IT/Cybersecurity

Tools

Microsoft 365

Google Workspace

Active Directory

Job description

Key Responsibilities:

• Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees.
• Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc.
• Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools.
• Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees.
• Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment.
• Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).

Ideal Experience & Skillsets:

• Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
• Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS).
• Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work.
• Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner.
• Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.

Company Benefits:

• Salary range $24/hour - $29/hour

Requirements:

• Ability to occasionally lift up to 50 lbs.
• Ability to perform activities such as typing, standing, or sitting for extended periods of time.
• Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.