IT Intern

Hitachi, Ltd.; Kearny (NJ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Salary range $24/hour - $29/hour

Job summary

Hitachi, Ltd. in Kearny, New Jersey seeks an entry-level Help Desk Support specialist to assist local and remote employees with hardware, software, and network issues. The role includes device management, onboarding and offboarding, and documenting solutions in internal guides.

The ideal candidate is pursuing or recently completed a degree in CS/IT, with basic Windows/macOS and networking knowledge, strong problem-solving skills, and clear communication. Reliability is essential.

Qualifications

• Pursuing or recently completed degree in CS/IT/Cybersecurity.
• Basic understanding of Windows 10/11 and macOS with core networking concepts.
• Strong troubleshooting approach and logical problem solving.
• Excellent verbal and written communication; ability to explain fixes to non-technical users.
• Reliability and ability to handle sensitive company data with discretion.

Responsibilities

• Help Desk Support: triage, troubleshoot, and resolve hardware, software, and network issues for local and remote employees.
• Device Management: configure, deploy, and maintain laptops, workstations, printers, etc.
• Software & Account Setup: assist onboarding and offboarding, including setting up accounts in M365, Google Workspace, Active Directory, or other tools.
• Documentation: create and update internal IT guides, FAQs, and troubleshooting documentation.
• Inventory Tracking: maintain an accurate inventory of hardware, software licenses, and peripherals.
• Project Assistance: support upcoming IT infrastructure projects (migrations, network upgrades, security audits).

Skills

Communication

Problem-Solving

Reliability

Technical Knowledge

Education

Pursuing or recently completed degree in Computer Science / IT / Cybersecurity

Tools

Microsoft 365

Google Workspace

Active Directory

IT Help Desk Tools

Job description

Key Responsibilities:

• Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees.
• Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc.
• Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools.
• Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees.
• Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment.
• Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).

Ideal Experience & Skillsets:

• Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
• Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS).
• Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work.
• Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner.
• Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.

Company Benefits:

• Salary range $24/hour - $29/hour

Requirements:

• Ability to occasionally lift up to 50 lbs.
• Ability to perform activities such as typing, standing, or sitting for extended periods of time.
• Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.