IT Intern

Brose; New Boston (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Brose in New Boston, Michigan is seeking a student to join our IT team as an entry-level support technician. You will provide front-line IT support for hardware, software, Office 365, mobile devices, and connectivity issues, and assist with device provisioning and asset management.

You will gain hands-on exposure to network basics, OS upgrades, and IT documentation while collaborating with a team in a modern working environment.

Qualifications

• Pursuing a bachelor39;s degree in Computer Science/Information Systems or a related field.
• Approx. two years remaining before graduation preferred.
• Basic knowledge of networking concepts, IP addressing, and connectivity troubleshooting.
• Familiarity with Microsoft Office 365 applications.
• Strong problem-solving, troubleshooting, communication and customer service skills.
• Ability to work well independently and in a team.

Responsibilities

• Provide first-level IT support to end users for hardware, software, MS Office 365, mobile devices and connectivity issues.
• Install, configure and support end-user devices including PCs, smartphones, tablets and printers.
• Support users with IT-related requests and incidents within the Brose Service Catalog.
• Assist with basic network and connectivity troubleshooting.
• Maintain accurate IT asset inventory records using BITS and update IT documentation.
• Troubleshoot issues and escalate as needed, support hardware deployment and OS upgrades.
• Gain exposure to network/VLAN segmentation and plant IT infrastructure; support Windows 11 migration and end-user device upgrades.

Skills

Networking concepts

Troubleshooting

Communication

Customer service

Teamwork

Education

Bachelor's degree in CS/IS or related

Tools

Office 365

Windows OS

Job description

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your Tasks

• This position is located in New Boston, Michigan
• Provide first-level IT support to end users for hardware, software, Microsoft Office 365, mobile devices and connectivity issues
• Install, configure and support end-user devices including PCs, smartphones, tablets and printers
• Support users with IT-related requests and incidents within the Brose Service Catalog
• Assist with basic network and connectivity troubleshooting
• Maintain accurate IT asset inventory records using BITS
• Update and maintain IT documentation
• Troubleshoot technical issues and escalates when necessary
• Support hardware deployment and operating system upgrades
• Gain hands-on exposure to network and VLAN segmentation, device management and plant IT infrastructure
• Support IT projects including Windows 11 migration, wireless access point replacement and end-user device upgrades

Your Profile

• Currently pursuing a bachelor’s degree in Computer Science, Information Systems or a related field
• Approximately two years remaining before graduation preferred
• Basic knowledge of networking concepts, including IP addressing and connectivity troubleshooting
• Familiarity with Microsoft Office 365 applications
• Strong problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Willingness to learn new technologies and develop hands-on IT skills
• Ability to work effectively independently and as part of a team
• Previous technical support, IT or customer service experience is a plus, but not required

We offer you a modern working environment with our Brose working world

Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.
*Benefits package may vary slightly per location

Currently pursuing a bachelor’s degree in Computer Science, Information Systems or a related field Approximately two years remaining before graduation preferred Basic knowledge of networking concepts, including IP addressing and connectivity troubleshooting Familiarity with Microsoft Office 25 applications Strong problem-solving and troubleshooting skills Strong communication and customer service skills Willingness to learn new technologies and develop hands-on IT skills Ability to work effectively independently and as part of a team Previous technical support, IT or customer service experience is a plus, but not required