IT Intern

Epignosis; Kentucky; On-site; USD 9,643,000 - 12,398,000; Full time

Benefits offered by this job

Paid internship

Daily meals and food allowance

Job summary

Epignosis is seeking an IT Intern for a 3‑month paid internship at our Kentucky offices, supporting day‑to‑day technology needs and gaining hands‑on experience across helpdesk, asset management, systems support, and AV setup.

You'll work closely with the IT Admin on onboarding/offboarding, device imaging, deployment, and event tech, while learning JumpCloud MDM and related tools in our growing SaaS environment.

Qualifications

• Degree or equivalent knowledge in IT or related field.
• Basic understanding of computer hardware, OS, and common software.
• Fundamental networking concepts and connectivity troubleshooting.
• Willingness to learn new tools and technologies.

Responsibilities

• Provide first-line helpdesk support and troubleshoot common issues.
• Assist with onboarding and offboarding processes, equipment deployment, and collection.
• Maintain IT asset inventory and assist with imaging and deployment tasks.
• Support routine system maintenance and manage workplace technology (Google Meet hardware, printers, TVs, Yodeck).
• Set up and support AV/hybrid conferencing for meetings and events.

Skills

Helpdesk support

Hardware troubleshooting

Asset management

Networking basics

English communication

Problem solving

Education

Information Technology degree

Tools

JumpCloud MDM

Google Meet hardware

Yodeck

Job description

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we’ve been doing just that for more than two decades, empowering millions of people to grow, learn, and thrive through technology that’s both powerful and affordable.

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 22+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations).

Our success is built on a team that believes that work should matter — not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

We're looking for an IT Intern to join us for a 3-month paid internship, supporting the day-to-day technology needs of our workplace. Working closely with our IT Admin, you'll gain hands-on experience across helpdesk operations, device and asset management, systems support, and event and AV setup.

Responsibilities

As an IT Intern, you will:

• Provide first-line helpdesk support, responding to L1 tickets and troubleshooting common hardware, software, and connectivity issues.
• Support employee onboarding and offboarding, including account setup and deactivation, equipment deployment, and collection.
• Maintain the IT asset inventory and assist with device imaging, configuration, deployment, cabling, and equipment lifecycle management.
• Support routine system maintenance and administer workplace technology, including Google Meet hardware, printers, TVs, and Yodeck devices.
• Set up and support AV and hybrid conferencing equipment for meetings, presentations, Monday Talks, and company or community events.
• Coordinate event-related IT logistics with relevant teams, including room readiness, AV requirements, guest connectivity, and recording handoffs.
• Contribute to IT projects and operational initiatives, including the JumpCloud MDM deployment and the preparation of retired equipment for donation.

To be successful in this role as an IT Intern, you should have:

• Have a degree in Information Technology, Computer Science, Computer Engineering, or a related field, or equivalent relevant knowledge and skills.
• Have a basic understanding of computer hardware, operating systems, and common software applications.
• Have basic knowledge of networking concepts, including Wi‑Fi, VPNs, and connectivity troubleshooting.
• Be comfortable troubleshooting common hardware and software issues and eager to develop your technical skills.
• Have a hands‑on, problem‑solving mindset, with curiosity and a willingness to learn new tools and technologies.
• Have strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Have good communication and interpersonal skills in English, with a helpful and service-oriented approach.

We've built a workplace where people can do the best work of their careers. Here's how we support that:

• Paid internship. A 3-month paid internship offering hands‑on experience in a growing SaaS environment.
• Daily meals and food allowance. Breakfast and catered lunch at our offices.
• Part of the Starttech Ventures ecosystem. Access to learning, networking, and collaboration across a portfolio of SaaS companies.

Ready to grow your career while helping millions of people learn? Join us.