IT Intern

Parkson Corp.; Golden (CO); On-site; USD 28,000 - 40,000; Part time

Job summary

Parkson Corporation seeks an IT Intern to support the IT Helpdesk in Golden, CO. The role involves assisting end users with hardware and software incidents onsite and working within a ticket system to resolve issues efficiently.

Qualifications include a Bachelor's degree in IT or related field (or pursuing), strong communication skills, and the ability to multitask in a collaborative IT environment. This internship offers hands-on experience supporting a corporate IT team.

Qualifications

• Bachelor's degree in Computers or studying toward a degree or certification in an IT related field.
• Previous experience working in a diverse office environment.
• Excellent written and verbal skills.
• Excellent problem-solving skills and ability to multitask.
• Hardware/Software maintenance and testing.
• Knowledge of networking LAN/WAN a plus.

Responsibilities

• Install, configure, upgrade, and restore PCs; service mobile devices.
• Troubleshoot and solve computer problems across multiple OS.
• Provide technical assistance and support for IT queries via Helpdesk ticket system.
• Respond to queries in person or by phone and maintain daily performance of systems.
• Maintain inventory of all production computers and peripherals; secure IT room access.

Skills

Communication skills

Multitasking

Analytical ability

Hardware/Software maintenance

Networking LAN/WAN

Troubleshooting

Education

Bachelor's degree in IT or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Intern

Intern Office Golden, CO, US

3 days ago Requisition ID: 1298

Salary Range: $25.00 To $25.00 Hourly

Location:

General Description:

Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person’s success will be dependent on having a current mindset with regards to IT while supporting customers via a Helpdesk Ticket System for hardware/software related incidents onsite. Ultimately this position requires a detail-oriented individual with excellent communication and organizational skills to work in collaboration with the Helpdesk Technician.

Essential Functions:

• Install, configure, upgrade, and restore PCs.
• Configure and service mobile devices.
• Troubleshoot and solve computer problems.
• Understand the ins and outs of multiple operating systems.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Perform onsite technical analysis of hardware/software/network issues in assistance with IT Team and/or vendors for resolution.
• Install computer peripherals for users.
• Follow up with customers to ensure the issue has been resolved.
• Maintain an inventory of all in production computer systems along with new and spare computers and accessories.
• Secure all computers and accessories in IT Room and be responsible for key and entry into room.
• Ensure all computer related incidents and issues onsite are forwarded to helpdesk and documented appropriately.

Education:

• Bachelor's degree in Computers or studying toward a degree or certification in an IT related field.

Experience:

• Previous experience working in a diverse office environment.

Knowledge, Skills & Abilities:

• Excellent written and verbal skills.
• Excellent problem-solving skills and ability to multitask.
• Analytical ability.
• Hardware/Software maintenance and testing.
• Knowledge of networking LAN/WAN a plus

Outcomes:

• Develops a working knowledge of supporting an IT Trouble Ticket System
• Cultivates interpersonal skills.
• Shares new ideas and information with other team members.

Parkson Corporation does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Parkson Corporation is committed to a diverse and inclusive workplace. Parkson Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.