IT Integration Support

Confie; McAllen (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with company match

Paid Time Off

Flexible work options

Education scholarship program

Fitness reimbursement

Employee Assistance Program

Job summary

Confie is seeking a Field Technician to monitor, maintain, and support networked systems. You will provide end-user IT support, troubleshoot software and hardware, and resolve IT-related issues across the organization.

Responsibilities include configuring PCs/printers, supporting Active Directory/Windows domain issues, and performing proactive maintenance. Travel up to 50% and occasional after-hours work may be required.

Qualifications

• Field technician experience required.
• Ability to travel up to 50%.
• Experience with Cisco networking.
• Strong Windows 10 proficiency.
• Experience with ITSM platforms and Active Directory.
• Excellent communication and customer service skills.
• Willing to work outside normal business hours as needed.

Responsibilities

• Provide end-user IT support and troubleshoot applications and software.
• Serve as point of contact within IT Operations to assist end-users.
• Help users with IT-related issues on a day-to-day basis.
• Perform PC, printer, and scanner configuration and installation.
• Troubleshoot software and network issues, including basic Active Directory/Windows domain issues.
• Perform proactive maintenance on PCs and printers.
• Escalate unresolved issues to appropriate teams.
• Monitor and follow up on outstanding issues and update users.
• Assist with special projects as needed.
• Meet or exceed performance criteria.

Skills

Field Technician

Travel 50%

Windows 10

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Cisco

Networking

Active Directory

Office 365

ITSM Platforms

Citrix

Job description

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Purpose

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software

Serve as point of contact within the IT Operations to provide technical support to end-users

Help users on a day-to-day basis with IT-related issues

Computer repair and troubleshooting

Troubleshoot software and network issues

Troubleshoot basic Active Directory/Window Domain issues

Perform proactive maintenance in PCs and Printers

Configure and install PCs, printers, and scanners

Perform first-level problem determination and resolution

Escalate unresolved issues to appropriate team members

Monitor and follow up on outstanding issues and update users on the current status

Assist with special projects as needed

Consistently meet or exceed requirements/performance criteria

Qualifications and Education Requirements

Field Technician experience

Ability to travel up to 50%

Cisco and Networking experience

Basic Microsoft Windows/Microsoft 0365 environment

Experience with Asset Management and ITSM Platforms

Excellent attitude and interpersonal skills

Communicate effectively and professionally with all levels of personnel

Detail and customer service-oriented

Problem-solving skills to resolve issues

Must be willing to work outside normal business hours as needed

Must have strong Microsoft Windows 10 hands-on experience

Valid Drivers License

Ability to Travel via Airline

Preferred Skills

Citrix/iGEL experience

2 Years experience with IT Support

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Notice

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at [e-mail]