IT Integration Support

Confie; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO plans

Annual bonus based on employment standing

Health benefits

Work from home and hybrid model employment

Corporate Social Responsibility Program

Diversity, Equity and Inclusion Initiatives

Discount Programs (Gym Membership)

Job summary

A leading insurance firm seeks a Field Technician in Houston, Texas, to monitor and support networked software and operating systems. This role involves providing end-user support, troubleshooting applications, and assisting users with IT-related issues. Applicants must have extensive experience with Microsoft Windows 10 and Cisco networking. The position offers generous PTO, health benefits, and the potential for hybrid work arrangements.

Qualifications

• Field Technician experience required.
• Must be willing to travel.
• Hands-on experience with Microsoft Windows 10 is essential.

Responsibilities

• Responsible for system monitoring and support of networked software.
• Provide end-user support and troubleshooting applications.
• Assist users with daily IT-related issues.

Skills

Field Technician experience

Ability to travel up to 50%

Cisco and Networking experience

Basic Microsoft Windows/Microsoft 0365 environment

Excellent attitude and interpersonal skills

Detail and customer service-oriented

Problem-solving skills

Strong Microsoft Windows 10 hands-on experience

Tools

Citrix/iGEL experience

Job description

3168 Houston-Katy Freeway
11700 Katy Fwy
Ste 1000
Houston, TX 77079, USA

• Generous PTO plans, sick pay and health benefits
• Annual bonus based on employment standing*
• Work from home and hybrid model employment
• Corporate Social Responsibility Program
• Diversity, Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

Purpose

• Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software
• Serve as point of contact within the IT Operations to provide technical support to end-users
• Help users on a day-to-day basis with IT-related issues
• Computer repair and troubleshooting
• Troubleshoot software and network issues
• Troubleshoot basic Active Directory/Windows Domain issues
• Perform proactive maintenance in PCs and Printers
• Configure and install PCs, printers, and scanners
• Perform first-level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on the current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria

Qualifications and Education Requirements

• Field Technician experience
• Ability to travel up to 50%
• Cisco and Networking experience
• Basic Microsoft Windows/Microsoft 0365 environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service-oriented
• Problem-solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands‑on experience

Preferred Skills

• Citrix/iGEL experience

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Notice

As permitted by applicable law and from time‑to‑time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at [e-mail]

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This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.