IT Support Specialist

Hardwire LLC; Pocomoke City (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off

Paid holidays

Short Term Disability Insurance

Life Insurance

Discretionary bonus program

Job summary

Hardwire LLC is seeking an IT Support Specialist to lead the design, deployment, and maintenance of the company’s IT infrastructure, networks, servers, and endpoints. The role encompasses security, backup strategies, and application management to ensure reliable technology services across the organization.

Candidates should have strong Windows expertise, network fundamentals, and a practical approach to IT operations, with preferred certifications and a focus on cybersecurity.

Qualifications

• Bachelor’s degree in IT or CS preferred.
• Industry certifications (CompTIA A+/Network+/Security+) valued.
• Proficiency with Windows environments and Office Suite.
• Experience with server, network, and information security basics.
• Hardware troubleshooting across PCs and peripherals.

Responsibilities

• Design, manage, and maintain the company network, server, and workstation infrastructure.
• Implement security technologies and policies to protect assets.
• Develop continuity and backup procedures for operations.
• Manage Email, Active Directory, and network apps.
• Monitor and maintain network performance and installed hardware.
• Specify equipment and services for infrastructure needs.
• Document configurations and procedures for setup.
• Plan and implement additions, deletions and major infra changes.
• Advise on IT policies and process improvements.
• Configure and maintain web and FTP servers for access.

Skills

Windows OS

Active Directory

Networking basics

Cybersecurity

Printer support

Linux/OSX knowledge

Microsoft Office

Analytical troubleshooting

Time management

Communication skills

Education

B.S. IT or CS preferred

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Certifications

Tools

Dell hardware

Windows Server

FTP server

Job description

IT SUPPORT SPECIALIST

The primary duties of this position center on the direction, development and maintenance of the company’s infrastructure, information management network services, and hardware and software capabilities. The successful candidate will be a technical generalist with a deep understanding of operating system, network, information security, database and storage technologies, web design and maintenance.

Position Responsibilities

• Design, manage, and maintain the company network, server, and workstation infrastructure.
• Establish and implement security technologies, techniques and policy to protect corporate IT assets and data.
• Develop, deploy, and maintain the continuity of operations posture and backup procedures.
• Manage services including Email, Active Directory and other network applications.
• Monitor the performance and functionality of the Network and all associated hardware to ensure that they are working within established standards and perform necessary maintenance and upgrades on these systems.
• Specification of equipment and services to maintain the company’s network, server, and computer system infrastructure.
• Document all configurations and procedures for setup.
• Design, plan, and implement additions, deletions and major modifications to the supporting infrastructure.
• Provide insight and recommendations for the development and maintenance of corporate policies, procedures, and processes related to information technology.
• Configure and maintain corporate web server and FTP Server for local and external access.
• Plan, implement and maintain wireless networking infrastructure.
• Maintain and administer printing, fax and scanning systems and supplies.
• Build and maintain vendor relationships and manage the purchase of hardware and software products.
• Manage the purchasing of all software, hardware and other IT supplies.
• Track assets and ensure accountability.

Education and Certifications

• B.S. Information Technology or Computer Science preferred
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications

Knowledge, Skills, And Abilities

• Strong knowledge of Windows operating systems, Windows 10, 11, etc.
• Strong knowledge of PC hardware focused on Dell and other vendor systems
• Experience troubleshooting printers, laptops, desktops, and other IT hardware to resolve issues
• Knowledge of Microsoft Office products and other common software platforms
• Strong understanding of cybersecurity
• Networking concepts, TCP\IP, wiring, switching, etc.
• Software configuration and troubleshooting skills
• Apple OSX, Linux, knowledge is preferred
• Strong analytical troubleshooting ability
• Above average Interpersonal and communications skills
• Strong time management and prioritization skills

Benefits for Full Time Employees

• Medical, Dental, Vision and Flexible Spending Account
• Employer-paid Group Term Life Insurance and Short Term Disability Insurance
• Paid time off
• Paid holidays
• 401K matching program
• Discretionary bonus program

Physical Requirements and Working Conditions

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites; strength to lift and carry materials weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Work Environment

Work performed in a combination of manufacturing and office environment. Noise level in the work environment is low to moderate.

FLSA Classification: Exempt