IT Infrastructure & Support Specialist - Sign-On Bonus

Ebsco Subscription Services España SL

Panama City (FL)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Medical benefits

Profit sharing

Sign-on bonus

Job summary

Alys Beach is seeking an experienced IT Support & Infrastructure Specialist to join our team. This role combines daily end-user support with hands-on responsibility for network, server, and identity and access management (IAM) administration. The ideal candidate will have proven experience with Cisco, Meraki, and Okta and a strong problem-solving mindset.

First-day medical benefits and company profit sharing. $1,000 sign-on bonus for this position.

Qualifications

3+ years of hands-on IT support experience in a business environment.
Experience administering Cisco/Meraki networks.
Experience administering Okta in production environment, including SSO and SCIM provisioning.
Working knowledge of Windows, Microsoft 365, Entra ID, networking fundamentals (DNS/DHCP/TCP/IP).
Ability to learn an existing environment quickly and work independently with minimal training.
Bachelor’s or Associate degree in IT or related field preferred.
Flexibility to work weekends and provide IT support during events.

Responsibilities

Provide daily desktop, laptop, printer, and mobile device support to employees.
Manage day-to-day administration, monitoring, maintenance, and troubleshooting of Cisco/Meraki networks and connectivity.
Administer Okta, Entra ID, including user accounts, groups, MFA, and access changes.
Maintain reliable network operations by investigating outages and coordinating changes.
Handle identity and access requests, troubleshoot authentication/SSO issues.
On-site support across offices and facilities.
Assist with server/infrastructure maintenance and security projects.
Document resolutions and escalate when appropriate.