IT Infrastructure & Security Lead

Sightline Intelligence; Portland (OR); On-site; USD 100,000 - 140,000; Full time

Job summary

Sightline Intelligence seeks an IT Manager to plan, direct, and coordinate the technology infrastructure, networks, servers, cloud platforms, security controls, and vendor relationships.

This role bridges executive leadership and technical staff by translating business needs into secure, reliable, and cost-effective decisions while holding the IT team accountable for uptime, service quality, security posture, and project delivery.

Qualifications

• Expert knowledge of IT best practices, policies, and regulations.
• In-depth understanding of programming, computer science, and digital security.
• A clear understanding of client/server technology and network architecture.
• Good communication, including writing, speaking, and active listening
• Strong problem-solving, critical thinking and decision-making skills.
• Advanced leadership and conflict management skills.
• Customer service and interpersonal skills.
• Excellent attention to detail.
• Must be authorized to work in the United States on a full-time basis.

Responsibilities

• Oversee IT infrastructure & network operations across on-premises and cloud.
• Develop monitoring, troubleshooting, and escalation strategies to minimize downtime.
• Manage hardware lifecycle, asset tracking, repairs, replacements, and secure configurations.
• Develop and manage network and system upgrade strategies with testing and rollback plans.
• Partner with department leaders to assess technology needs supporting growth.
• Monitor service desk performance, SLA compliance, and resolution metrics.

Skills

IT leadership

Networking & systems

Cybersecurity controls

Communication skills

Problem-solving

Strategic thinking

Customer service

Attention to detail

Job description

Sightline Intelligence seeks an IT Manager to plan, direct, and coordinate the technology infrastructure, networks, servers, cloud platforms, security controls, and vendor relationships.

This role bridges executive leadership and technical staff by translating business needs into secure, reliable, and cost-effective decisions while holding the IT team accountable for uptime, service quality, security posture, and project delivery.