IT Infrastructure Project Leader

Cinter Career Services, LLC; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401K Match

Job summary

Cinter Career Services, LLC seeks a skilled IT Infrastructure Project Leader in New York, NY. This full-time, exempt position offers a salary of $70K to $100K per year. The role involves delivering high-level IT support, promoting customer service excellence, and executing infrastructure projects. Candidates should possess strong analytical skills, experience with Cloud Solutions and Virtualization, and basic Japanese language skills. Benefits include health insurance and a 401K match.

Qualifications

• Design and implement Cloud Solutions and Virtualization technologies.
• Strong operation and troubleshooting skills in monitoring and security tools.
• Experience in stakeholder management for support-related issues.

Responsibilities

• Deliver direct IT infrastructure customer support under Project Manager guidance.
• Promote excellent customer service and ensure effective response times.
• Support infrastructure projects in collaboration with Project Managers.

Skills

Cloud Solutions (AWS, Microsoft 365)

Virtualization (vSphere, Hyper-V)

Windows Server Management

Unix Server Management

Troubleshooting skills

Basic Japanese language skills

Tools

AWS CloudWatch

SolarWinds

Security tools

Job description

Job Details

• Job Title: IT Infrastructure Project Leader
• Client: Japanese IT Company
• Working Location: New York NY
• Working style: Hybrid (2 days in-office required)
• Employment Type: Full-time/ Exempt
• Salary: 70-100K / per year
• Benefit: Full benefit(Health Insurance, 401 Match)
• Visa Support: N/A
• Working Hours: 9:00 AM – 5:30 PM (1-hour lunch)
• Language: English (Fluent)

Key Responsibilities

• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
• Enforce quality of service guidelines and maintain overall customer satisfaction
• Travel to data centers or client sites for on-site technical work
• Support infrastructure projects in collaboration with Project Managers and external vendors
• Troubleshoot infrastructure issues with distributors and manufacturers
• Analyze incident trends and propose preventive solutions and process improvements
• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

The right candidate will possess

• Strong analytical mindset and sound judgment
• Continuous focus on quality, efficiency, and service improvement
• Strong organizational skills and commitment to high-quality work
• Ability to handle difficult interpersonal situations related to support issues
• Ability to execute under management direction while collaborating with internal teams and users
• Excellent written and verbal communication skills in English

Required Qualifications & Skills

• Design and implementation experience in:
  • Cloud Solutions (AWS, Microsoft 365)
  • Virtualization (vSphere, Hyper-V)
  • Virtual Desktop
  • Windows Server (Active Directory, Entra ID, Intune, Exchange)
  • Unix Server (Redhat, SMTP server)
  • Authentication Infrastructure (SSO, Entra ID, Okta)
• Strong operation and troubleshooting skills in:
  • Monitoring tools (AWS CloudWatch, SolarWinds)
  • Active Directory, GPO
  • Authentication and Access Privilege
  • Security tools (SES, Defender, Cybereason, Deep Security)
• Experience working with stakeholders on support-related issues
• Basic Japanese language skills (required for communication with Tokyo HQ)

Certifications (Preferred)

• AWS
• Microsoft 365
• Security certifications
• ITIL
• PMP