IT Infrastructure Project Leader

cinter; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Full benefits (Health Insurance, 401 Match)

Job summary

cinter is seeking an IT Infrastructure Project Leader to deliver high-quality IT infrastructure support in New York. The candidate will manage customer support, collaborate on infrastructure projects, and ensure effective response times while traveling to client locations as needed.

This full-time position requires strong experience with cloud solutions, virtualization, and troubleshooting skills. Applicants should have good communication skills and basic Japanese for interactions with Tokyo HQ. A hybrid working style is expected with 2 days in-office.

Qualifications

• Design and implementation experience with AWS and Microsoft 365.
• Strong analytical mindset and sound judgment.
• Excellent written and verbal communication skills in English.

Responsibilities

• Deliver a high level of direct IT infrastructure customer support.
• Promote excellent customer service and maintain overall customer satisfaction.
• Travel to data centers or client sites for on-site technical work.

Skills

Cloud Solutions (AWS, Microsoft 365)

Virtualization (vSphere, Hyper‑V)

Windows Server (Active Directory, Entra ID, Intune, Exchange)

Unix Server (RedHat, SMTP server)

Strong operation and troubleshooting skills

Basic Japanese language skills

Tools

Monitoring tools (AWS CloudWatch, SolarWinds)

Security tools (SES, Defender, Cybereason, Deep Security)

Job description

Job Details

• Job Title: IT Infrastructure Project Leader
• Client: Japanese IT Company
• Working Location: New York NY
• Working style: Hybrid (2 days in-office required)
• Employment Type: Full-time / Exempt
• Salary: 70-100K / per year
• Benefit: Full benefit (Health Insurance, 401 Match)
• Visa Support: N/A
• Working Hours: 9:00 AM – 5:30 PM (1-hour lunch)
• Language: English (Fluent)

Key Responsibilities

• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
• Enforce quality of service guidelines and maintain overall customer satisfaction
• Travel to data centers or client sites for on-site technical work
• Support infrastructure projects in collaboration with Project Managers and external vendors
• Troubleshoot infrastructure issues with distributors and manufacturers
• Analyze incident trends and propose preventive solutions and process improvements
• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

The right candidate will possess

• Strong analytical mindset and sound judgment
• Continuous focus on quality, efficiency, and service improvement
• Strong organizational skills and commitment to high-quality work
• Ability to handle difficult interpersonal situations related to support issues
• Ability to execute under management direction while collaborating with internal teams and users
• Excellent written and verbal communication skills in English

Required Qualifications & Skills

• Design and implementation experience in:
  • Cloud Solutions (AWS, Microsoft 365)
  • Virtualization (vSphere, Hyper‑V)
  • Virtual Desktop
  • Windows Server (Active Directory, Entra ID, Intune, Exchange)
  • Unix Server (RedHat, SMTP server)
  • Authentication Infrastructure (SSO, Entra ID, Okta)
• Strong operation and troubleshooting skills in:
  • Monitoring tools (AWS CloudWatch, SolarWinds)
  • Active Directory, GPO
  • Authentication and Access Privilege
  • Security tools (SES, Defender, Cybereason, Deep Security)
• Experience working with stakeholders on support‑related issues
• Basic Japanese language skills (required for communication with Tokyo HQ)

Certifications (Preferred)

• AWS
• Microsoft 365
• Security certifications
• ITIL
• PMP