IT Infrastructure Program Manager – TPO Power

Iberdrola Group; Boston (MA); Hybrid; USD 134,000 - 168,000; Full time

Job summary

Iberdrola Group seeks a Program Manager - TPO Power to oversee IT infrastructure delivery for Avangrid Power from its Boston location. You will manage IT services spanning cloud, OS, database, network, and hardware infrastructure, coordinating with business and IT directors to define activities and programs for TPO provisioning.

You will monitor timelines, budgets and risks while aligning with global standards, ensuring compliance with NERC CIP/SOX and driving continuous improvement across IT

Qualifications

• Bachelor's Degree in telecommunications/computer information systems, or a related field and a minimum of 8 years of relevant experience.
• Minimum 5 years' experience in project/ program management.
• Relevant experience with broad based experience in technology leadership, management and/or other related areas.
• Prior experience working in an IT Department in any capacity
• Prior experience coordinating IT Projects.
• Demonstrated history of exceptional customer service.
• Strong history of managing complex efforts with demanding customers.
• Working knowledge of the regulatory environment for utility companies including NERC CIP and SOX.
• Strong technical background and understanding of server, storage, backup, cloud, network, and telecommunication.
• Proven experience in strategic project execution, strategic planning, risk management, and change management while engaging and influencing various stakeholders at all levels across the company.
• Strong commitment to personnel safety and IT security.

Responsibilities

• Main point of contact for Avangrid Power TPO (Technology, Platforms and Operations) for all items related to the area, including incident management, NERC CIP Compliance assurance, service delivery, specialized technical management, budget management and operational excellence.
• Main point of contact for IT Applications/COEs. Responsible to interface with the Business and IT Application Directors to gather TPO requirements and define activities, projects and programs required for TPO provisioning.
• Coordinate with TPO Managers day-to-day activities and project operations to ensure service delivery as defined previously with the Business and IT Power Applications directors.
• Develop TPO service and technical delivery scopes to support business strategy, aligning with Global objectives.
• Interface, report and work with high management company stakeholders.
• Lead operational objectives achievement by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing projects, providing IT services; resolving problems; identifying trends; determining system improvements; implementing project changes.
• Ensure project execution by controlling and monitoring project timeline, budget, scope, risks, and changes
• Define frameworks for processes and procedures in accordance with company global standards and best practices to ensure consistency in projects execution.
• Strategically review technical and business processes to drive continual improvement (service effectiveness and efficiency)
• Develop quality assurance policies and procedures for the managed projects, adhering to the requirements of standards as the North American Electric Reliability Corporation – Critical Infrastructure Protection ("NERC CIP") or those of the US Federal Agency, National Institute of Standards and Technology ("NIST")* Ensure the local enterprise has the capability to support infrastructure requirements in order to maintain high levels of service.
• Avangrid Power TPO budget management, and Procurement management for IT.
• Coordinate with TPO managers.
• Manage an annual budget of $10M+ combined capital and operational expenses.
• Champion best practices in a high-volume, dynamic environment.
• Ensure the enterprise has the capability to support new technology and maintain high levels of service. Create a sustainable IT environment to facilitate growth while maintaining required regulatory compliance, e.g. NERC CIP, SOX, others.
• Act as TPM (technical project manager) when needed for small projects that do not require a dedicated TPM.

Skills

Project management

IT leadership

Stakeholder management

Incident management

NERC CIP compliance

Budget management

Cloud

Network & telecommunications

Education

Bachelor's Degree in telecommunications/computer information systems, or a related field

Tools

JIRA

Kanban

Job description

Iberdrola Group seeks a Program Manager - TPO Power to oversee IT infrastructure delivery for Avangrid Power from its Boston location. You will manage IT services spanning cloud, OS, database, network, and hardware infrastructure, coordinating with business and IT directors to define activities and programs for TPO provisioning.

You will monitor timelines, budgets and risks while aligning with global standards, ensuring compliance with NERC CIP/SOX and driving continuous improvement across IT