ATM Help Desk Technician

Randstad Digital; United States; On-site; USD 75,098,000 - 83,182,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life Insurance

Short-term Disability

401K

Job summary

Randstad Digital is hiring for a contract role in the United States. The position involves acting as a liaison between internal teams and vendors, delivering efficient service, and performing basic on-site troubleshooting while managing multiple systems and SLAs.

The ideal candidate has a Bachelor's degree or relevant tech certifications, strong communication, and ITIL/CompTIA knowledge. Work hours run 3pm–11pm in a 26.23–29.03 USD/hour framework.

Qualifications

• Associate’s degree in CS or tech discipline or relevant certifications / work exp.
• ITIL, CompTIA, Microsoft, Cisco or Unix/Linux certs are acceptable.
• 1 year in a similar role or equivalent work experience required.
• Strong interpersonal skills and customer focus.

Responsibilities

• Liaise between internal Capital One teams, Vendor Account Managers and vendors to resolve escalated issues.
• Provide productive, high-quality service in a fast-paced environment.
• Perform basic troubleshooting and ask questions to assist clients on site.
• Handle multiple systems simultaneously.
• Produce internal/external reports and update statuses.
• Monitor multiple email boxes and respond within SLAs.
• Follow up on open escalations for timely closure.

Skills

Cisco

Computer Science

High availability

Communication

Interpersonal skills

Troubleshooting

24x7x365

ITIL Foundations

CompTIA

Diagnose

Field Service

Phone support

Process control

Service Level Agreements

Providing technical support

Time management

Education

Associate degree / tech certs / 1 year exp

Job description

job summary:

Randstad Digital is hiring and we’re looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is – we want to hear from you! Take a look at the below opportunity.

location:

,

job type:

Contract

salary:

$26.23 – 29.03 per hour

work hours:

3pm to 11 pm

education:

Bachelors

responsibilities:

• Act as a liaison between internal Capital One team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open escalations to ensure smooth handling and accurate closure

qualifications:

• Associate’s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.

skills:

• Cisco
• Computer Science
• high availability
• Excellent written and oral communication
• good interpersonal skills
• troubleshoot
• 24x7x365
• ITIL Foundations
• Cisco
• CompTia
• diagnose
• Field Service
• basic troubleshooting
• ITIL
• phone support
• process control
• Service Level Agreements
• providing technical support
• time management skills

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one,

Benefits:

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting Duration:

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.